Holiday Inn Chester - South, an IHG Hotel

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Overview of Holiday Inn Chester - South, an IHG Hotel

Holiday Inn Chester - South, an IHG Hotel

4.0 star property
4-star hotel in Chester with indoor pool and restaurant

7.8/10 Good

777 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Internet access
  • Pet friendly
  • Gym
  • Non-smoking
Map
Wrexham Road, Chester, England, CH4 9DL
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • WiFi in the lobby
  • Internet in the lobby
  • Health club
  • Sauna
  • Steam room
  • 24-hour room service
  • 24-hour business center
  • Business center
For families
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of Chester
  • St Mary's Church - Handbridge - 4 min drive
  • Chester Golf Club - 9 min drive
  • Chester Castle - 8 min drive
  • Chester Racecourse - 8 min drive
  • Roman Amphitheatre - 8 min drive
  • Grosvenor Museum - 5 min drive
  • Chester Town Hall - 10 min drive
  • Chester Cathedral - 13 min drive
  • Pontcysyllte Aquaduct - 9 min drive
  • Chester City Walls - 11 min drive

Getting around

  • Manchester Airport (MAN) - 41 min drive
  • John Lennon Airport (LPL) - 44 min drive
  • Hawarden Station - 8 min drive
  • Cefn-y-bedd Station - 10 min drive
  • Buckley Station - 11 min drive

About this property

Holiday Inn Chester - South, an IHG Hotel

When you stay at Holiday Inn Chester - South, an IHG Hotel, you'll be within a 15-minute drive of Chester Zoo and Chester Racecourse. Guests indulge in facials, then grab a bite to eat at the restaurant. An indoor pool, a bar/lounge, and a health club are other highlights at this upscale hotel. Fellow travelers like the helpful staff and breakfast.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of We're Good To Go (UK)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 143 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Minimum check-in age - 16
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Pets

  • Pets allowed (dogs only, 2 per room)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • WiFi and wired Internet access in public areas*
  • WiFi and wired Internet access in rooms*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space (140 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Terrace
  • Health club
  • An indoor pool
  • Sauna
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages spoken

  • Bulgarian
  • English
  • Polish
  • Slovenian
  • Thai

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker

Sleep well

  • Pillow menu
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Phone

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Junction Restaurant - Onsite restaurant.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for GBP 16 per 24-hour period (rates may vary)
  • WiFi is available in public areas for GBP 16 per 24-hour period (rates may vary)
  • Wired Internet access is available in guestrooms for GBP 16 per 24-hour period (rates may vary)
  • Wired Internet access is available in public areas for GBP 16 per 24-hour period (rates may vary)
  • Breakfast costs between GBP 9.95 and GBP 13.95 per person (approximately)

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 10 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Chester South Holiday Inn
Holiday Inn Chester South
Holiday Inn Hotel Chester South
Chester Holiday Inn
Holiday Inn Chester South Hotel Chester
Holiday Inn Chester South Hotel
Holiday Chester South
Holiday Inn Chester South
Holiday Chester South, An Ihg
Holiday Inn Chester South an IHG Hotel
Holiday Inn Chester - South, an IHG Hotel Hotel
Holiday Inn Chester - South, an IHG Hotel Chester
Holiday Inn Chester - South, an IHG Hotel Hotel Chester

Frequently asked questions

Overall score and ratings

7.8

Good

8.1/10

Cleanliness

8.5/10

Staff & service

7.0/10

Amenities

7.3/10

Property conditions & facilities

6.8/10

Eco-friendliness

6/10 Good

Very poor mattress
Everything about the stay was good or better than expected - all except the mattress on the bed which was really poor, far too soft for a couple to lay comfortably beside each other with rolling. Asking to change it (twice) got unsatisfactory responses so unfortunately its not a great review. Otherwise nice stay.
Will, 2-night trip
Verified Hotels.com guest review

6/10 Good

Chester stay
Check in ok but our room was dirty dust on skirting board dried coffee on skirting board and something spilt on bathroom wall the buffet was ok first night but the second night was left over pudding and the chive of dinner was very poor because of that we ate out the rest of our stay but we would have preferred to stay in the hotel if the food was of a better standard
Sally, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

G, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Very enjoyable stay
Maybe in need of a little refurbishment but great staff (especially the catering / bar staff), good location (for the Zoo etc), great pool for a hotel, good food and the accessible room was very well done (except maybe a walk in shower would be useful and there was no plug for the bath!). Suited us very well and we would definitely stay again.
Sean, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Avoid
First out in room farthest from reception and almost impossible to reach with cases for an elderly couple. Beds looked unchanged and untidy. Asked to be moved, and the second room was better, however it looked out onto a garden area which had not had the grass cut or tidied. Cups and trays lining corridors. Housekeeping supplies stacked in corridors :-( Breakfast ok, but slow to keep the breakfast options replenished. No understanding of their customers. Couldn’t leave fast enough!
James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

JOHN, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Awful private cleaning company.
We booked 2 conjoining rooms as we have a disabled child and the hotel suited us very well in terms of lay out. When we arrived our room had been saturated in air freshener the other room was normal, it was so strong it hurt our throats but due to the room issue we couldn’t move. We found out why later on when discovered the mattress was really hard so took the sheet off to put another duvet underneath. We discovered to our horror that someone had clearly been very unwell on the bed and there was so much of it that the other side of the mattress was soiled as well. We complained to the night porter who explained that he didn’t have a replacement mattress because it was a king size and they didn’t have many but could put another duvet and a mattress protector on. It turned out they were out of mattress protectors. So I slept on the floor and my other half slept on a sofa bed. Day 2 we were told the mattress would be changed by the night porter and the hotel reception team. We came back to find the mattress had been flipped instead to the not quite so bad side. The manager the next morning told us that the company that does their cleaning hadn’t followed instructions and they were very sorry. The hotel decided not to charge us for our stay.
The good side of the light cream mattress
David, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Chester break
Hotel is lovely have stayed before, clean, bed was huge, shower facilties great, clean comfortable and warm , overlooked parking area and very quiet, staff really friendly couldnt do enough for you , close to city , £4 on ring and ride opposite hotel or £7 taxi ride, will deffo be back again
tracey, 2-night trip
Verified Hotels.com guest review

6/10 Good

Mediocre hotel and poor safety concerns
Very tired hotel. All the fire doors around the hotel left open. I was worried about health and safety for my young children. Was an ok stay. Wouldn’t go again though
Laura, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Family break
Great location, kids loved the pool and fab service from all the staff we encountered. Hotel itself is tired though.
Caroline, 2-night family trip
Verified Hotels.com guest review