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Mercure Hotel Gera City

Family-friendly hotel in Gera with restaurant and bar/lounge

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Mercure Hotel Gera City

Photo gallery for Mercure Hotel Gera City

Serves lunch and dinner
Terrace/patio
Exterior
Hypo-allergenic bedding, desk, laptop workspace, blackout drapes
Breakfast, lunch and dinner served

Overview of Mercure Hotel Gera City

8.4

Very Good

Property highlights

  • Pet friendly
  • Parking available
  • Free WiFi
  • Air conditioning
  • Gym
  • Laundry facilities
Map
Gutenbergstr. 2a, Gera, TH, 7548

What's around

  • Popular LocationTheatre Altenburg Gera4 min walk
  • Popular LocationTheater Gera5 min walk
  • Popular LocationCulture and Congress Centre Gera15 min walk
  • AirportAltenburg (AOC-Nobitz)49 min drive
Main amenities
  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Sauna
  • Self parking
  • 24-hour room service
  • 11 meeting rooms
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace

Room options

View all photos for Standard Room, 2 Twin Beds

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Multiple Beds

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, Multiple Beds

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Double Room, 1 Double Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Double Room, 1 Double Bed

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed

  • 21 sq m
  • Sleeps 1
  • 1 Queen Bed

About this area

What's nearby

  • On the riverwalk
  • Sachsenring - 30 min drive

Getting around

  • Leipzig (LEJ-Leipzig - Halle) - 52 min drive
  • Gera Central Station - 9 min walk
  • Gera (ZGA-Gera Train Station) - 9 min walk
  • Gera South Station - 21 min walk
  • Central Station / Theater Tram Stop - 7 min walk
  • South Station Tram Stop - 18 min walk

Restaurants

  • Restaurant Lummersches Backhaus - 6 min walk
  • Klimperkasten - 9 min walk
  • Grünspecht - Das Original - 13 min walk
  • Downtown - 9 min walk
  • Gaststätte Rübezahl - 2 min walk
Map

About this property

Mercure Hotel Gera City

Mercure Hotel Gera City is a great choice for a stay in Gera. Guests can visit the fitness center for a workout or grab a bite to eat at pentalounge, which serves breakfast, lunch, and dinner. A bar/lounge, a sauna, and a terrace are other highlights. The property is just a short walk to public transportation: Central Station / Theater Tram Stop is 7 minutes away.

Languages

English, French, German, Spanish, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global), Ecolab (3rd party expert - Global), and COVID-19 Guidelines (WHO)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 164 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Covered onsite self parking (EUR 9.5 per day)
  • Covered onsite extended parking (EUR 66.50 per week)
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's menu

What to do

  • Concerts/live shows
  • Bicycle tour information
  • Golfing nearby
  • Horse riding nearby
  • Wildlife viewing nearby
  • Parasailing nearby

Working away

  • 11 meeting rooms
  • Computer station
  • Coworking spaces
  • Conference space (8073 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 1996
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • Bicycle parking
  • Sauna

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • Video-game console
  • 32-inch flat-screen TV
  • Premium satellite channels
  • First-run movies
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Highchair

More

  • Housekeeping (on request)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Mobile key entry
  • Restaurant dining guide

Special features

Dining

Pentalounge - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Lounge Bar - This lobby lounge serves lunch, dinner, and light fare. A children's menu is available. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 1 per person, per night. This tax does not apply to children under 12 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 21.00 for adults and EUR 21.00 for children

Renovations and closures

The following facilities or services will be unavailable from September 21 2023 to December 31 2024 (dates subject to change):
  • Sauna
The following facilities are closed seasonally each year. They will be closed from October 3 to October 3:
  • Bar/Lounge
  • Dining venue(s)
The property will be renovating from October 21 2023 to October 21 2023 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Sunday:
  • Bar/lounge
  • Dining venue(s)

Children & extra beds

  • Rollaway beds are available for EUR 25.0 per night
  • Guests must contact this property in advance to reserve cribs/infant beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 25 per pet, per night

Parking

  • Covered self parking costs EUR 9.5 per day
  • Covered extended parking costs EUR 66.50 per week
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Safe Travels (WTTC - Global)
  • Ecolab (3rd party expert - Global)
  • COVID-19 Guidelines (WHO)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Parties and events are allowed on site.
Long-term renters welcome.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Gera pentahotel
pentahotel Gera
pentahotel Hotel Gera
pentahotel Gera Hotel
pentahotel Gera
Mercure Hotel Gera City Gera
Mercure Hotel Gera City Hotel
Mercure Hotel Gera City Hotel Gera

Frequently asked questions

Does Mercure Hotel Gera City offer free cancellation for a full refund?
Yes, Mercure Hotel Gera City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mercure Hotel Gera City?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Mercure Hotel Gera City?
Yes, cats and dogs are welcome. There's a charge of EUR 25 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Mercure Hotel Gera City?
Yes. Self parking costs EUR 9.5 per day. Extended parking costs EUR 66.50 per week. Parking spots may be limited.
What are the check-in and check-out times at Mercure Hotel Gera City?
You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-out and contactless check-out are available.
What is there to do at Mercure Hotel Gera City and nearby?
Have fun with nearby activities like horseback riding and parasailing, and practice your swing on the nearby golf course. Additional recreation nearby includes game viewing. Enjoy amenities like a sauna, a fitness center, and a garden.
Are there restaurants at or near Mercure Hotel Gera City?
Yes, there's an onsite restaurant, pentalounge.
What's the area around Mercure Hotel Gera City like?
Mercure Hotel Gera City is in the heart of Gera, a short 7-minute walk from Central Station / Theater Tram Stop and 5 minutes' walk from Theater Gera.

Reviews

8.4

Very Good

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

So many options for breakfast. Even fresh lemon for tea. Room clean and comfortable. Check in and out very easy. Was able to park right in front of hotel at no charge but they also have covered parking for a fee.
Marlene, 1-night family trip
Verified Expedia guest review

2/10 Poor

Ermira, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Matt, 6-night business trip
Verified Hotels.com guest review

2/10 Poor

Filthy and NOT handicap friendly at all.
I booked this hotel because of their very nice accessibility to wheelchairs. I am in an electrical wheelchair and my own lift and toilet chair. Arriving at the hotel we got a room with no roll-in shower. We went to ask for a roll-in shower room as it was promised in the hotel description and got told that none of their rooms had roll-in shower, despite their description. When we asked for their handicap van parking, we got told they only had a normal parking basement with very limited height so their promise of a handicap van parking was also false. The room was old, worn down and not a pleasant experience. Also we were promised a gaming console that was not there. They promised Premium bedding and we got something far from that. In the middle of the night, my helper had to remove all the sheets to remove a plastic sheet, since he was bathed in sweat because of the plastic. In the morning we uncovered a matress with disgusting stains everywhere. it was so disgusting that it should have been thrown out 10 years ago. I am horrified and utterly disgusted by this place. They also charged me for a breaklfast that I didnt get to, since I did not want to sit in their restaurant unshowered and dirty in the morning. All in all one of the worst hotel experiences I have had in my life and I can NOT, under any circumstances recomment this place for anyone that valuie their money or are in a wheelchair. The pictures on Hotels.com does NOT match the hotel at all. Far from 4 stars, maybe 2
Annette, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Business stay for 6 nights
Fantastic, clean and spacious hotel. Great rooms and good breakfast. Lovely little town too. Staff were friendly
Dominic, 6-night business trip
Verified Hotels.com guest review

8/10 Very Good

Mohamed, 4-night business trip
Verified Hotels.com guest review

8/10 Very Good

City stay
Good experience
1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Business stay
Pleasant stay, good location. Food is nice
2-night business trip
Verified Hotels.com guest review

8/10 Very Good

Bedroom furniture rather old; unbelievably there was no glass or beaker in the room at all: Corona virus? But fair value for money.
John, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Pleasant Stay
A fine option if you are visiting Gera.
2-night trip
Verified Hotels.com guest review