Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Hayes, England, United Kingdom
1 room, 2 adults

Mercure London Heathrow Hotel, Hayes, United Kingdom

4-star4 stars
Great for familiesThis property has good facilities for families.
Shepiston Lane, Hayes, England, UB3 1LP, United Kingdom

4-star hotel with restaurant, near Stockley Park
  • Free WiFi
  • Great for familiesThis property has good facilities for families.
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.
  • Good Mar 23, 2020
  • Nice decent hotel- car park is really tight and their was a group of people smoking weed.…Mar 2, 2020

Mercure London Heathrow Hotel, Hayes, United Kingdom

from P2,812
  • Superior Room, 1 Queen Bed
  • Superior Double Room, 1 Queen Bed with Sofa bed, Non Smoking
  • Standard Room, 1 Queen Bed
  • Deluxe Room, 1 King Bed
  • Standard Room, 1 Twin Bed
  • Standard Room, Multiple Beds
  • Standard Room, 2 Twin Beds

What’s around Mercure London Heathrow Hotel, Hayes, United Kingdom

Landmarks

  • In Hillingdon
  • Stockley Park - 22 min walk
  • Brunel University - 4 mi / 6.4 km
  • Twickenham Stadium - 7.9 mi / 12.7 km
  • Windsor Castle - 8.5 mi / 13.8 km
  • Ealing Broadway Shopping Center - 6.6 mi / 10.6 km
  • Kempton Racecourse - 8 mi / 12.9 km
  • Royal Botanic Gardens, Kew - 8.5 mi / 13.7 km

Getting around

  • London (LHR-Heathrow) - 8 min drive
  • London (LGW-Gatwick) - 55 min drive
  • Hayes & Harlington Station - 20 min walk
  • West Drayton Station - 5 min drive
  • Southall Station - 6 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 184 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2:00 PM-noon
  • Check-out time is noon
  • Express check-out
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Self parking (limited) *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
  • Golfing nearby
Working away
  • Business center
  • Number of meeting rooms - 6
  • Conference space
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Assistive listening devices available
Languages Spoken
  • English
  • French
  • Hindi
  • Italian
  • Polish
  • Romanian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Borders Restaurant - Onsite restaurant.

Borders Bar - This bar serves light fare only.

Mercure London Heathrow Hotel, Hayes, United Kingdom’s small print

Also known as

  • Comfort Heathrow
  • Mercure London Heathrow Hotel Hayes
  • Mercure London Heathrow Hotel
  • Mercure London Heathrow Hayes
  • Mercure London Heathrow
  • Mercure London Heathrow Hotel Hayes, UK - Greater London
  • Mercure London Heathrow Hotel Hayes
  • Mercure London Heathrow Hotel Hotel Hayes
  • Comfort Heathrow Hotel
  • Comfort Hotel Heathrow
  • Heathrow Comfort
  • Heathrow Comfort Hotel
  • Hotel Comfort Heathrow
  • Mercure London Heathrow
  • Comfort Hotel Heathrow Hayes, UK - Greater London
  • Mercure London Heathrow Hotel Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and safety measures are currently in place.

Disinfectant is used to clean the property, and guests are provided with hand sanitizer.

Personal protective equipment, including masks and gloves, will be available to guests.

For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of Bureau Veritas (Accor Hotels) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: GBP 50 per night

Optional extras

Early check-in can be arranged for an extra charge of GBP 10.00 (subject to availability)

Late check-out can be arranged for an extra charge of GBP 10 (subject to availability)

Self parking costs GBP 10.00 per day

Rollaway beds are available for GBP 15.0 per night

Full breakfast is offered for an extra charge of GBP 10.00 per person (approximately)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Mercure London Heathrow Hotel, Hayes, United Kingdom

  • Are pets allowed at Mercure London Heathrow Hotel?
    Sorry, pets aren't allowed.
  • Is parking offered at Mercure London Heathrow Hotel?
    Yes. Self parking costs GBP 10.00 per day. Parking spots may be limited.
  • Is airport shuttle service offered by Mercure London Heathrow Hotel?
    Yes, an airport shuttle is available.
  • What are the check-in and check-out times at Mercure London Heathrow Hotel?
    You can check in from 2:00 PM to noon. There's a charge of GBP 10.00 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of GBP 10 (subject to availability).
  • Are there restaurants at or near Mercure London Heathrow Hotel?
    Yes, there's an onsite restaurant. Nearby restaurants include The White Hart (9-min walk), The Red Lion (13-min walk), and The Old Crown (1 mi).

Recent reviews

Good 7.0 From 529 reviews

Exceptional 10.0
Value for money
Volente, gb1 night business trip
Good 6.0
Okish
Could be better, remote in my room did not work. Door handle in bathroom broken and not the cleanest
Christopher, gb1 night business trip
Exceptional 10.0
Enjoyed your hotel
Convenient clean, pleasant stay
Daniel, gb1 night trip
Poor 2.0
bad experience.
First the room was in bad condition, crack in the wall, smell humidity, mattress very low quality, i couldn't stay, I ask to change the room, they say, they don't have any room left, so I had to leave in looking for an under hotel around 11pm.. Under hotels.com they put it like a 4-star hotel but I think is more a 3 star hotel. Stafff was okay and understandable.
Bilal, ca1 night trip
Very good 8.0
Nice, affordable and comfortable
I was pleasantly surprised by the quality of the hotel and service received. Nice restaurant with affordable prices. I was initially placed into a very small twin room, but the hotel allowed me to upgrade to a king room for an additional 10 Pounds. Also the location was only a few minutes from the Avis Heathrow location. I was much more comfortable hear than my last stay at the Holiday Inn Heathrow. I would recommend this hotel.
David, us1 night trip
Very good 8.0
Great stopover Hotel
Great place to stay for a stopover, before and after a long flight. The cost is very reasonable and fair. Most recommend to everyone.
Steven, gb1 night family trip
Good 6.0
The usual happened when I called the reception to get my toilet door fixed which has been so stiff since I’ve gotten in and when I woke up i couldn’t even enter the toilet to relieve myself for hours, anyway I was frustrated but this wasn’t it ofcourse a gentleman came a very nice man tried a few things to fix the door and he couldn’t, he left and came back 10 minutes later bearing in mind I haven’t used the toilet since I’ve woken up and I need to leave by 12 ; he came back and fixed the door which ofcourse took a while
Abdullahi, gb1 night trip
Very good 8.0
Mercure heathrow
Just an overnight bed
nicki, gb1 night trip
Good 6.0
The first room, 22, was terrible, there is single and there is a hole ... it was a hole !!! The radiator was very noisy too and I did not feel safe. The room was changed to what I would expect from a 4*. I was not impressed with the rooms in itself but I must say the staff were FANTASTIC. From check in ( lovely Italian girl ) to changing my room to check out. Incredibly friendly and happy people. The discomfort of changing around was balanced by their kindness.The bathroom need updating !
gb1 night business trip
Very good 8.0
Staff very welcoming. Food very good. Room spotlessly clean albeit slightly dated. Will use the hotel again.
Adam, gb1 night trip

Mercure London Heathrow Hotel, Hayes, United Kingdom

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