Hotel Alexandra

Photo gallery for Hotel Alexandra

Primary image
Outdoor pool
Outdoor pool
Living room
Queen Suite | View from room

Overview of Hotel Alexandra

Hotel Alexandra

4.5 star property
Luxury hotel with restaurant, near Sogo Causeway Bay

6.8/10 Good

38 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
32 City Garden Road, North Point, Hong Kong
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Valet parking
  • Seasonal outdoor pool
  • Room service
  • Conference center
  • 5 meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Free cribs/infant beds
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Choose dates to view prices

About this area

What's nearby

  • In North Point
  • Victoria Harbour - 5 min drive
  • Hong Kong Convention and Exhibition Centre - 12 min drive
  • Lan Kwai Fong - 13 min drive
  • Ocean Park - 15 min drive
  • Kowloon Bay - 24 min drive
  • Repulse Bay - 18 min drive
  • Tai Po Old Market - 38 min drive
  • Hong Kong Disneyland - 36 min drive

Getting around

  • Hong Kong International Airport (HKG) - 42 min drive
  • Hong Kong Fortress Hill Station - 3 min walk
  • Hong Kong North Point Station - 13 min walk
  • Hong Kong Causeway Bay Station - 21 min walk
  • Hong Kong Tin Hau Station - 12 min walk
  • Airport shuttle (surcharge)

About this property

Hotel Alexandra

4.5-star luxury hotel in the heart of North Point
Consider a stay at Hotel Alexandra and take advantage of a roundtrip airport shuttle, dry cleaning/laundry services, and a bar. The onsite buffet restaurant, Cafe A, features brunch. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a conference center.
You'll also find perks like:
  • A seasonal outdoor pool
  • Continental breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • 5 meeting rooms, wedding services, and express check-out
  • Multilingual staff, a porter/bellhop, and a 24-hour front desk
Room features
All guestrooms at Hotel Alexandra offer comforts such as air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Showers, free toiletries, and hair dryers
  • 43-inch flat-screen TVs with satellite channels
  • Mini fridges, free infant beds, and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 840 rooms
  • Arranged over 39 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Customers may be requested by the property to provide a health declaration (issued within 3 days prior to check-in).
  • Guests may be subject to health screenings for COVID-19 at the property.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (HKD 600 per day)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle from 7:00 AM to 11:00 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free

Working away

  • 5 meeting rooms
  • Conference center (9990 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2021
  • Fitness center
  • Seasonal outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Mini-fridge
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Cafe A - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Fees & policies

Refundable deposits

  • Deposit: HKD 1000 per night

Optional extras

  • Continental breakfast is offered for an extra charge of HKD 132 for adults and HKD 99 for children (approximately)
  • Airport shuttle service is offered for an extra charge of HKD 150 per person (one-way)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 1 to June 30:
  • Swimming pool

Children & extra beds

  • Rollaway beds are available for HKD 440.0 per day
  • Guests must contact this property in advance to reserve cribs/infant beds

Parking

  • Valet parking costs HKD 600 per day

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from April to November

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

Hotel Alexandra Hotel
Hotel Alexandra Hong Kong
Hotel Alexandra Hotel Hong Kong

Frequently asked questions

Does Hotel Alexandra offer free cancellation for a full refund?
Yes, Hotel Alexandra does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Alexandra?
As of September 24, 2022, prices found for a 1-night stay for 2 adults at Hotel Alexandra on October 24, 2022 start from P 5,821, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Alexandra?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Alexandra?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Hotel Alexandra?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Alexandra?
Yes. Valet parking costs HKD 600 per day. Electric vehicle charging is available.
Is airport shuttle service offered by Hotel Alexandra?
Yes, an airport shuttle is available from 7:00 AM to 11:00 PM. The charge is HKD 150 per person one-way.
What are the check-in and check-out times at Hotel Alexandra?
You can check in from 2:00 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Hotel Alexandra and nearby?
Hotel Alexandra has a seasonal outdoor pool and a fitness center.
Are there restaurants at or near Hotel Alexandra?
Yes, there's an onsite restaurant, Cafe A. Nearby restaurants include Hungry Elephant (4-min walk), Sweetheart Garden Restaurant (6-min walk), and Camper’s (6-min walk).
What's the area around Hotel Alexandra like?
Hotel Alexandra is in North Point, a short 3-minute walk from Hong Kong Fortress Hill Station and 12 minutes' walk from Victoria Park.

Overall score and ratings

6.8

Good

7.9/10

Cleanliness

7.3/10

Staff & service

6.7/10

Amenities

6.5/10

Property conditions & facilities

7.0/10

Eco-friendliness

8/10 Very Good

Wet Floor
It was a rainy day. The floor in the hotel lobby was wet and I almost slipped over when I first stepped into the lobby floor. Very dangerous indeed.
hang fong, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

High price, extremely bad information of enterance, guard from hotel is rude when you asking for help while you can’t find the correct entrance and disturbing their relaxation while on duty, front desk efficient is the only pros. Tiny room with tiny table and tiny toilet is make you feeling relax and also the corridor are extremely narrow at a brand new hotel, what is poor design by Hong Kong property owner, always build as many as small rooms at limited place.
CHUN KIT SAMUEL, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice one. Very new and big room
SZE NGA, 1-night trip
Verified Expedia guest review

2/10 Poor

It is a 1-star liked hotel!! Very disappointed!! - gym room is too small, looks like only 300-400 sq ft - they didn’t provide Bath robe - the elevators are too small and didn’t feel like with air-conditioner! - booked seaview room (mentioned in the name), but we could just “see” the sea within the gap of buildings, and not even in front of the main window - they didn’t provide Bath tube, which is not acceptable for a 4-stars/ 5-stars hotel - the slippers provided were too thin! Thought we went to a 1-star hotel! Just like a paper! - pillows were bad quality - mattress were too hard
hoi ying, 1-night trip with friends
Verified Expedia guest review

2/10 Poor

This hotel is terrible. As a new hotel, it’s totally y
Tsz Chun, 1-night trip
Verified Hotels.com guest review

6/10 Good

Yuk Sing, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Pik Kwan May, 2-night trip
Verified Hotels.com guest review

6/10 Good

入住咗兩次,兩次按排的房間廁所門都係壞!
Min, 1-night trip
Verified Hotels.com guest review

6/10 Good

虛有其表
Check in 排隊都幾耐,俾咗房卡但開唔到門嘅,入到房好似好耐無人住過,有陣up味,全部野都好似舖咗層塵咁。
1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Kit Man, 1-night trip
Verified Hotels.com guest review