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Smiles Stone Town Hotel

Photo gallery for Smiles Stone Town Hotel

Front of property - evening/night
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace

Overview of Smiles Stone Town Hotel

Smiles Stone Town Hotel

3.5 star property
3.5-star hotel with restaurant, near Zanzibar Ferry Terminal

6.6/10 Good

22 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Laundry facilities
Map
Mizingani Road &Malawi Road Intersection, Zanzibar Town, Zanzibar
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant
  • Room service
  • Airport shuttle
  • Terrace
  • Air conditioning
  • Garden
  • Library
  • Front desk safe
  • ATM/banking services
  • Self-serve laundry
For families
  • Children stay free
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Stone Town

Getting around

  • Zanzibar Intl. Airport (ZNZ) - 23 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Mercury's Restaurant - 2 min walk
  • Hurumzi - 7 min walk
  • Tea House Restaurant - 7 min walk
  • Zanzibar Coffee House - 7 min walk
  • Café Foro - 8 min walk

About this property

Smiles Stone Town Hotel

Smiles Stone Town Hotel offers an airport shuttle (available 24 hours) for USD 15 per vehicle one-way. Free perks include WiFi, self parking, and continental breakfast daily between 7:00 AM and 10:00 AM. Other highlights include a terrace and a garden.

Languages

English, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 24 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 10:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 10:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Free onsite self parking
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas
  • No alcohol allowed onsite

Property amenities

Food and drink

  • Free continental breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library

Accessibility

  • In-room accessibility (select rooms)
  • Grab bar near toilet

Languages

  • English
  • Swahili

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Electric kettle

Sleep well

  • Turndown service
  • Bed sheets provided

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • An effective city/local tax rate of 12.00 percent will be charged

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 15 per vehicle (one-way)

Parking

  • Guests must contact this property in advance to reserve onsite parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and staff at the property wear personal protective equipment.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property does not have elevators.

Onsite parties or group events are strictly prohibited.

Guests can rest easy knowing there's a fire extinguisher and a security system on site.

This property accepts cash.

State tax ID - 139962710

Property Registration Number 1562/2017

Also known as

Smiles Stone Town Hotel Hotel
Smiles Stone Town Hotel Zanzibar Town
Smiles Stone Town Hotel Hotel Zanzibar Town

Frequently asked questions

Does Smiles Stone Town Hotel offer free cancellation for a full refund?
Yes, Smiles Stone Town Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Smiles Stone Town Hotel?
As of December 5, 2022, prices found for a 1-night stay for 2 adults at Smiles Stone Town Hotel on December 27, 2022 start from P 3,849, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Smiles Stone Town Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Smiles Stone Town Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Smiles Stone Town Hotel?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Smiles Stone Town Hotel?
Yes, an airport shuttle is available. The charge is USD 15 per vehicle one-way.
What are the check-in and check-out times at Smiles Stone Town Hotel?
You can check in from 2:00 PM - midnight. Check-out time is 10:00 AM.
What is there to do at Smiles Stone Town Hotel and nearby?
Smiles Stone Town Hotel has a garden.
Are there restaurants at or near Smiles Stone Town Hotel?
Yes, there's an onsite restaurant. Nearby restaurants include Hurumzi (7-min walk), Tea House Restaurant (7-min walk), and Zanzibar Coffee House (7-min walk).
What's the area around Smiles Stone Town Hotel like?
Smiles Stone Town Hotel is in Stone Town, a short 8-minute walk from Forodhani Gardens and 9 minutes' walk from Shangani Beach.

Overall score and ratings

6.6

Good

7.1/10

Cleanliness

7.6/10

Staff & service

7.7/10

Amenities

6.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

4/10 Fair

Victor, 1-night trip
Verified Expedia guest review

4/10 Fair

Good location, but room very disappointing
Convenient location right at the ferry and close to most things in Stone Town. The air condition worked well and the hot water too. However the room itself was terrible, it had a foul smell of mold, and the bathroom is the smallest I have ever seen in a hotel. The shower is basically on top of the toilet, meaning everything gets wet whenever you want to take a shower there. Breakfast is basic, but somehow alright. For the price you can definitely find better options in town.
1-night trip
Verified Hotels.com guest review

8/10 Very Good

Michael, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Smiles Stone Town
We booked this hotel after having read reviews and were a little disappointed considering the price that we paid and the images that we saw. We felt very deceived as you pay a lot for not much. The room itself is basic (images uploaded) with a very hard mattress and extremely squeaky bed - it makes noise with the slightest of movements. The WiFi works well in the lobby area but is poor inside the bedrooms. Also, the breakfast that we paid extra for our convenience was not worth the money considering the options are limited and they were out of many ingredients; for example, they’d only have the egg and toast as part of the full English. The staff on the other hand were great, they were extremely friendly and helpful. They’d go out of their way to help you out! Overall, our suggestions for Stone Town would be to look into a cheaper hotel as all you need is a place to stay or look into an Airbnb as the location and pricing would be more value for money. Everywhere in Stone Town is of walkable distance so don’t worry too much about location.
Aisha, 3-night trip
Verified Hotels.com guest review

6/10 Good

Alright stay
Its an alright place to stay for a night or two
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joseph, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay for a few days, excellent service & great rooms. It was noisy in the area but not too bad that you can't get some sleep.
3-night trip with friends
Verified Expedia guest review

8/10 Very Good

Beautiful old building Well maintained and renovated inside. Staff were lovely!
Robyn, 3-night trip with friends
Verified Expedia guest review

8/10 Very Good

Abbas, 1-night trip
Verified Hotels.com guest review

2/10 Poor

I was supposed to stay in this hotel for two nights. My room was on the ground floor (G01) and it smelled terribly due to big mouldy parts on the ceiling. I talked about the smell with the staff, but they were not able to offer me another room even though they were aware of the smell. The windows in this room could not be opened. When I came back after dinner they had sprayed the room against insects. Three big dead cockroaches were now lying around the bed and in front of the fridge. The smell had also gotten unbearable and there was no one at the reception anymore. Since I could not breathe in this room, I moved to another hotel. The next morning I officially checked out. They did offer me another room for the second night, but after the experience I had, I preferred staying somewhere else. However they didn’t offer me a refund even though they could out rent my initial room and the replacement room in the second night again.
2-night trip
Verified Expedia guest review