Hotel Silken Ciudad de Vitoria

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Overview of Hotel Silken Ciudad de Vitoria

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Hotel Silken Ciudad de Vitoria

4.0 star property
City-center Vitoria-Gasteiz hotel with restaurant

8.8/10 Fabulous

355 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Meeting Facilities
  • Laundry facilities
Map
Portal De Castilla 8, Vitoria-Gasteiz, Alava, 1008
Main amenities
  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Self parking
  • Room service
  • Coffee shop/cafe
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Snack bar/deli
  • Laundry service
  • Self-serve laundry
For families
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains

Choose dates to view prices

About this area

What's nearby

  • In Lovaina

Getting around

  • Vitoria (VIT) - 26 min drive
  • Vitoria (VIO-Vitoria-Gasteiz Train Station) - 10 min walk
  • Vitoria-Gasteiz Station - 10 min walk
  • Nanclares-Langraiz Station - 20 min drive

About this property

Hotel Silken Ciudad de Vitoria

4-star hotel in the heart of Lovaina
A coffee shop/cafe, a garden, and dry cleaning/laundry services are just a few of the amenities provided at Hotel Silken Ciudad de Vitoria. Be sure to enjoy a meal at Vitoria, the onsite restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as conference space and a snack bar/deli.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self parking (surcharge), and an elevator
  • Meeting rooms, a front desk safe, and a banquet hall
  • Multilingual staff, wedding services, and a gift shop
  • Guest reviews say good things about the breakfast, helpful staff, and location
Room features
All guestrooms at Hotel Silken Ciudad de Vitoria include perks such as air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with bidets and free toiletries
  • 26-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, heating, and daily housekeeping

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 149 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 15 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • Restaurant
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Golfing nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Piano

Accessibility

  • Elevator

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 26-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Vitoria - This restaurant serves lunch and dinner. Reservations are required.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 15.00 per person (approximately)

Children & extra beds

  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Parking

  • Self parking costs EUR 15 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector and a security system on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Silken Ciudad
Silken Ciudad Hotel
Silken Ciudad Hotel Vitoria
Silken Ciudad Vitoria
Silken Hotel Vitoria Gasteiz
Silken Ciudad Vitoria Hotel Vitoria-Gasteiz
Silken Ciudad Vitoria Hotel
Hotel Silken Ciudad Vitoria Vitoria-Gasteiz
Hotel Silken Ciudad Vitoria
Silken Ciudad de Vitoria
Silken Ciudad De Vitoria
Hotel Silken Ciudad de Vitoria Hotel
Hotel Silken Ciudad de Vitoria Vitoria-Gasteiz
Hotel Silken Ciudad de Vitoria Hotel Vitoria-Gasteiz

Frequently asked questions

Does Hotel Silken Ciudad de Vitoria offer free cancellation for a full refund?
Yes, Hotel Silken Ciudad de Vitoria does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Silken Ciudad de Vitoria?
As of September 28, 2022, prices found for a 1-night stay for 2 adults at Hotel Silken Ciudad de Vitoria on October 2, 2022 start from P 3,714, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Silken Ciudad de Vitoria?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Silken Ciudad de Vitoria?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Silken Ciudad de Vitoria?
Yes. Self parking costs EUR 15 per day.
What are the check-in and check-out times at Hotel Silken Ciudad de Vitoria?
You can check in from 2 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Hotel Silken Ciudad de Vitoria and nearby?
Hotel Silken Ciudad de Vitoria has a garden.
Are there restaurants at or near Hotel Silken Ciudad de Vitoria?
Yes, there's an onsite restaurant, Vitoria. Nearby restaurants include La Mafia (3-min walk), Japonés (3-min walk), and Restaurante Chino City Oro (4-min walk).
What's the area around Hotel Silken Ciudad de Vitoria like?
Hotel Silken Ciudad de Vitoria is in Lovaina, a short 8-minute walk from Virgen Blanca Square and 9 minutes' walk from Plaza de Espana. Travelers say this hotel is in a good location.

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

8.8/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

8.5/10

Eco-friendliness

10/10 Exceptional

Lars, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jamie, 1-night family trip
Verified Hotels.com guest review

6/10 Good

OK but not of 4* quality.
We stayed here for the Ironman race. The hotel is in a good location for the city centre. The reception staff are excellent and very helpful. Rooms are clean and bathroom is good but very small. Our air conditioning was ineffective and the road too noisy to have the windows open. Amenities are very basic - cheap shower gel, tiny plastic cups for coffee etc. Breakfast is very disappointing for a 4* hotel - the cheapest of everything - bread, yoghurts etc, large unappetising dishes of hot food, machine coffee.
Glenda, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

A fabulous building. Our room was of a good size with a decent bathroom. Check the garden on the first floor. At the time of our visit the piano bar was closed but there is an adjoining cafe, bar restaurant which was available. The hotel is ideally situated for a short walk through Florida Park to the old quarter of Vitoria. Overall, faultless.
Daniel, 2-night romance trip
Verified Expedia guest review

2/10 Poor

No working air conditioning. Our room never got below 80F at night and staff said that’s what the system was able to deliver. Sweating all night. Pillows were worthless, like a folded towel. Bed was rock hard, just springs with a pad on top.
Jeffrey, 3-night romance trip
Verified Orbitz guest review

2/10 Poor

Alice, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Douglas, 3-night business trip
Verified Hotels.com guest review

8/10 Very Good

Good
Good location, comfortable room for a good price. We would come again
Aude, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pleasant and comfortable hotel
We've had a very pleasant stay at this hotel. Nice lobby and nicely decorated rooms. The beds are comfortable. The airco is not very cold and could use an upgrade for the hottest days. Having said that putting it very low was sufficient to have a comfortable night The breakfast was fine too. All in all a highly recommended hotel.
Terrence, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great Service - Clean Bathroom
The service was great. We needed to extended our stay two different times and Igñaki was a great help soon so. They also helped us to locate a Covid testing site for our flight back to the USA. The bathroom was VERY clean. And the windows in the room were so nice to open up on a nice day.
Brittany, 4-night trip
Verified Hotels.com guest review