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San Joaquin Hotel SureStay Collection by Best Western

City-center Fresno hotel with outdoor pool

  • Free continental breakfast, free WiFi, and free parking
From
P4,535

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1 / 87Outdoor Pool
1309 W Shaw Ave, Fresno, 93711, CA, United States of America
7.0.Good.
  • Water pressure was horrible. Parked in the back because they said there was access with…

    Jul 24, 2021

  • Disgusting! Smelled like lots of drug parties happened there. Stains covering the carpet…

    Jul 21, 2021

See all 768 reviews

Official standards

This property advises that it adheres to SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Convenient
Easy parking
Safe
Shopping
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 69 guestrooms
  • Daily housekeeping
  • Outdoor pool
  • Fitness center
  • 24-hour front desk
  • Coffee/tea in a common area

For families

  • Microwave
  • Refrigerator
  • Private bathroom
  • Separate bedroom
  • Separate sitting area
  • Premium TV channels

What’s around

  • Heart of Fresno
  • Vineyard Farmers Market - 32 min walk
  • Fashion Fair Mall - 2.5 mi / 4 km
  • California State University Fresno - 3.4 mi / 5.5 km
  • Save Mart Center - 5.5 mi / 8.8 km
  • Riverpark Shopping Center - 4.1 mi / 6.6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Suite, Multiple Beds, Non Smoking, Ground Floor (with Sofabed)
  • Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony (with Sofabed)
  • Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)
  • Suite, Non Smoking, Balcony (with Sofabed)
  • Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Theme Room)
  • Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony (with Sofabed)
  • Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)
  • Suite, Multiple Beds, Non Smoking (with Sofabed)
  • Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)
  • Suite, 1 King Bed, Non Smoking, Balcony

Location

1309 W Shaw Ave, Fresno, 93711, CA, United States of America
  • Heart of Fresno
  • Vineyard Farmers Market - 32 min walk
  • Fashion Fair Mall - 2.5 mi / 4 km

What’s around

Landmarks

  • Heart of Fresno
  • Vineyard Farmers Market - 32 min walk
  • Fashion Fair Mall - 2.5 mi / 4 km
  • California State University Fresno - 3.4 mi / 5.5 km
  • Save Mart Center - 5.5 mi / 8.8 km
  • Riverpark Shopping Center - 4.1 mi / 6.6 km
  • Fresno Chaffee Zoo - 5.1 mi / 8.2 km
  • Fresno Convention Center - 7.2 mi / 11.6 km
  • Selland Arena - 7.3 mi / 11.7 km
  • Fresno Fairgrounds - 9 mi / 14.5 km
  • Beiden Field - 3.5 mi / 5.7 km

Getting around

  • Fresno Yosemite Intl. Airport (FAT) - 16 min drive
  • Fresno Station - 9 min drive

At a glance

Hotel size

  • This hotel has 69 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11:00 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 2 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Onsite parking includes off-street options
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free continental breakfast daily
  • Coffee/tea in a common area

Things to do

  • Outdoor pool
  • Pool umbrellas
  • Fitness facilities
  • Spa tub
  • Golfing nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Wedding services

Facilities

  • Number of buildings/towers - 2
  • Elevator
  • Designated smoking areas
  • Garden
  • Fireplace in lobby
  • Television in common areas

Accessibility

  • Braille or raised signage

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Individually decorated
  • Individually furnished
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • Access via exterior corridors

Small print

Also known as

  • Hotel San Joaquin
  • Joaquin Surestay Collection By
  • San Joaquin Hotel SureStay Collection by Best Western Hotel
  • San Joaquin Hotel SureStay Collection by Best Western Fresno
  • San Joaquin Hotel
  • San Joaquin Hotel Fresno
  • San Joaquin Suite Fresno
  • Hotel San Joaquin Suite
  • San Joaquin Hotel

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Deposit: USD 200 per accommodation, per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, San Joaquin Hotel SureStay Collection by Best Western does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - midnight. Check-out time is 11:00 AM. Express check-out and contactless check-in and check-out are available.
  • Yes. Nearby restaurants include The Lime Lite (7-min walk), Pieology Pizzeria (10-min walk), and Jack's Urban Eats (11-min walk).
  • Have fun with nearby winter activities like skiing, and in warmer months enjoy a round of golf at the nearby golf course. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. San Joaquin Hotel SureStay Collection by Best Western also has a fitness center and a garden.
7.0.Good.
  • 6.0.Good

    They charged me an extra $203 even after already paying through hotels.com. I’m trying to figure out how to get refunded. The $200 deposit was also charged twice to my account while I stayed there. The hot tub did not work and the pool was actually green and you could not swim in it. All over the walkways were stains of liquids dried up and trash laying everywhere in the bushes. The carpets and sofas in the room also had stains all over them and I did not want to walk around bare foot on the floors. I’ve seen a motel 6 cleaner than this hotel. The only clean parts seemed to be the bed and the bathroom. But even the bathtub had hairs all inside of it. I will never be staying at this hotel again. The lobby itself smelled like a weird mixture of cigarettes and weed. And that’s even with a mask on.

    Richard, 2 night trip, Jul 20, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    False advertisement

    Well to start i walked in and there was a stale moldy smell, left over food in fridge that was left previously in the non kitchen they claim to have, and very dusty. We had to leave and get clorox wipes along with lysol to clean the room. There was a nice size gap from the bottom of the door that we layed a towel down so bugs couldn't come in. On top of that we took cold showers our entire stay which was the worst for me. The bed needs to be replaced and just ultimately not a pleasant room for what we paid. We never used the pool because we couldn't trust it based on our room and it looked cloudy. Out of 10 stars we give it a 4.. they need a complete remodel or better yet tear down and start over. We were told we had the upgraded room at that.. i couldn't imagine anything worse for the price we paid... first and last time her

    Alvin, 3 night trip, Jul 15, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Shut out

    This hotel cost me Money and has lost my business for good. I had reservations Paid for the room ahead of time and was called minutes before I arrived to be told they over booked. I had to drive 1 hr. out of town to find a hotel due to the Fires. To say the least I am very upset and still trying to recover my money. Bad Business practice

    Jeff, 1 night business trip, Jul 14, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Don't stay here!

    When i arrived to check in the lobby was clean. When checking in at 4 pm I was told sorry but we don't think your room is ready. I said ok then give me a different room she laughed and said it doesn't work that way. She then went to check and my room was ready. They require a $200 deposit when you check in no where in the description online was that mentioned. I paid it and then unloaded my car and went to my room. The elevator was dirty stuff spilled on the floor got off the elevator and was not surprised to see cigarette butts and stains all over the walk way. My room was at the very end opened the door abd get hit in the face with the smell of stale cigarette air in my non smoking room. The room is dark very little lighting. Burn holes in the carpet drapes not fully attached to rhe window. The tv didn't work ice machine didn't work either but supposedly they were working on it. Plus side the bed was clean and comfortable and the ac worked. Definitely wouldn't recommend staying here. Wasn't even the cheapest hotel we picked this hotel because it was a best western. Definitely not held to the same standard!!!

    Michael, 1 night trip, Jul 10, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Lies

    I traveled for a funeral from Arkansas. I stayed here so I could eat breakfast since I had no vehicle and was low on funds. I paid good money for this room each day their was no breakfast. They states the food truck didn’t come they were out of ice. This was a Terrible experience and I’ll never trust this again.

    Demetrius, 3 night trip, Jul 8, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great family place to stay

    The staff was really nice and helpful whenever I needed something. The rooms are well worth the money and the environment is family friendly.

    Dominga, 4 night trip, Jul 6, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Dirty and worn

    Carpets were extremely dirty and worn. Kevin offered no explanation

    jaime, 1 night family trip, Jul 2, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Green Pool

    It is summer and the pool was completely green and unusable. This was a major disappointment. Rooms were big but the carpets were not clean.

    1 night family trip, Jun 26, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    This is in my top 3 favorite places to stay..spacious and clean..very private..the carpets need to be shampooed and the elevator wasnt working and i happen to be on the 3rd floor..pool is a little swampy lookkng rn..you wont find a better hotel for the price..

    brandie, 1 night trip with friends, Jun 24, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Meh

    Clean and comfortable bed. Poor customer service at the front desk. Very sketchy people in the parking lot as well as lots of garbage all over. Did not feel very safe.

    Jana, 1 night trip, Jun 21, 2021

    Verified Hotels.com guest review

See all 768 reviews