21c Museum Hotel Chicago

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Overview of 21c Museum Hotel Chicago

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UNESCO Sustainable Travel Pledge

21c Museum Hotel Chicago

4.0 star property
4-star hotel with spa, near John Hancock Center

8.6/10 Fabulous

722 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
  • Air conditioning
The price is P8,722
Price available on 04/07/2022
55 East Ontario Street, Chicago, IL, 60611
Main amenities
  • Housekeeping (on request)
  • Near the beach
  • Restaurant
  • Full-service spa
  • 24-hour fitness center
  • Self parking
  • Massage/treatment rooms
  • 24-hour business center
  • 7 meeting rooms
  • UNESCO Sustainable Property
  • 24-hour front desk
  • ATM/banking services
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Coffee/tea maker
Cleaning & Safety
  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Downtown Chicago
  • Michigan Avenue - 1 min walk
  • State Street - 2 min walk
  • Northwestern Memorial Hospital - 6 min walk
  • Chicago Water Tower - 7 min walk
  • Water Tower Place - 8 min walk
  • Ann and Robert H. Lurie Children's Hospital - 9 min walk
  • John Hancock Center - 10 min walk
  • Museum of Contemporary Art - 10 min walk
  • House of Blues Chicago - 11 min walk
  • Chicago Theatre - 12 min walk

Getting around

  • Chicago Midway Airport (MDW) - 32 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 35 min drive
  • Chicago, IL (PWK-Chicago Executive) - 44 min drive
  • Millennium Station - 15 min walk
  • Chicago Van Buren Street Station - 24 min walk
  • Chicago Museum Campus-11th Street Station - 3 min drive
  • Grand Station (Red Line) - 4 min walk
  • Chicago Station (Red Line) - 7 min walk
  • State Station - 12 min walk

About this property

21c Museum Hotel Chicago

You'll be in a fantastic location at 21c Museum Hotel Chicago, just a 5-minute walk from Michigan Avenue and State Street. You can visit the spa to indulge in deep-tissue massages, body wraps, or Ayurvedic treatments, and Lure Fishbar serves seafood. This upscale hotel is also within just a 10-minute walk of Northwestern Memorial Hospital and Water Tower Place. Fellow travelers like that it's just a short walk to public transportation: Grand Station (Red Line) is 4 minutes away and Chicago Station (Red Line) is 7 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 297 rooms
  • Arranged over 17 floors


  • Check-in time from 4:00 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Children stay free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed (dogs and cats only, 2 per room, up to 50 lbs)*
  • Service animals welcome
  • Restrictions apply*


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Onsite self parking (USD 46 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant

Taking the kids

  • Children stay free

What to do

  • Beach nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Windsurfing nearby

Working away

  • 24-hour business center
  • 7 meeting rooms
  • Conference space (10000 square feet)


  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • ATM/banking
  • 24-hour fitness center
  • Full-service spa
  • Massage/treatment rooms


  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages spoken

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 42-inch plasma TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Soothe has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including Ayurvedic.

The spa is open daily.


Lure Fishbar - This restaurant specializes in seafood.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 23.48 per accommodation, per night
  • Resort fee inclusions:
    • Spa access (may be limited)
    • Fitness center access
    • Phone calls (may be limited)
    • In-room safe and safe insurance
    • In-room coffee
    • Laundry facilities
    • Additional inclusions

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for USD 30.0 per night


You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay


You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs USD 46 per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Chicago James
James Chicago
James Hotel
James Hotel Chicago
James Chicago Hotel
Chicago James Hotel
James Chicago Hotel Chicago
James Chicago-Magnificent Mile Hotel
James Mile Hotel
21c Museum Hotel Chicago Hotel
21c Museum Hotel Chicago Chicago
21c Museum Hotel Chicago MGallery
21c Museum Hotel Chicago Hotel Chicago

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



2/10 Poor

Staff was incredibly cold and rude at check-in. My room was ready, but they charged me $30 to access it early. I was in a hurry to get to meetings so I accepted the charge, When I got to my room, the full-window black out shade was stuck in the closed position. I was told I would need to wait for an enf
Lori, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Bed was comfortable, but the rooms are pretty small, lack adequate closet + drawer space, and have tiny bathrooms.
Teena, 5-night business trip
Verified Hotels.com guest review

6/10 Good

John, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay with or without lids.
Great Boutique Hotel. Wonderful layout and right in the heart of great food and sightseeing. I brought my kid and we had a blast. Easy walk to grand stop for train and bike rental. Great hotel overall.
joseph, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Recommend as it’s a great location
Great location.
Judi, 1-night trip
Verified Hotels.com guest review

4/10 Fair

I paid extra for a "luxury" room and was given instead an extremely dark handicapped room overlooking an interior court rooftop. After check out I received an extra $70 in charges for the "urban experience". Wifi did not work the entire time I was there. All attempts to rectify the situation went unanswered. You have to request housekeeping before 9am or you are out of luck. Everyone except door man is surly and act like the simplest question is an imposition. Really poor service.
Deborah, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Beautiful hotel!!
Wonderful room / extremely clean and functional and stylish. Would have been an even better stay if the front desk was better staffed (very long lines even for quick questions).
3-night trip
Verified Hotels.com guest review

8/10 Very Good

Enjoyed a Father’s Day Weekend Stay
This is the third 21c hotel we have stayed in and always enjoy the art exhibits and style of the property. Hotel is conveniently located just off of Michigan Ave. We were pleased that a light continental breakfast was offered the three mornings we were there. Only annoyance was NBC, CBS, or ABC were scrambled so we could not watch NBA or NHL playoffs. Would have like to know that when we checked in.
Tom, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Staff was friendly and helpful, bringing any amenities straight to our door. Every space was clean. Security staff was also nice and courteous. And the art was an added bonus!
Angelique, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel!!!
We really enjoyed our three night stay at this hotel! We came to town for the Prince Experience and chose this property based on its proximity to the attraction. Check in was fast and friendly. Staff held our luggage until it was time to check-in (we arrived to town early). Our room was clean, spacious, and had a really comfortable bed. The room didn’t have any view to speak of from the windows but that was not important as we spent lots of time out enjoying the city. The amenities were excellent. I loved the separate shower and tub in the bathroom. We worried about other reviews that complained about the elevators but they worked just fine for us.
Dennis, 3-night trip
Verified Hotels.com guest review