El Cid Castilla Beach Hotel

Photo gallery for El Cid Castilla Beach Hotel

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Beach
Beach
Beach
Outdoor pool

Overview of El Cid Castilla Beach Hotel

El Cid Castilla Beach Hotel

3.5 star property
3.5-star beachfront resort with outdoor pool, near El Cid Country Club Golf Course

7.6/10 Good

990 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Airport transfer
  • Gym
  • Non-smoking
The price is P10,802
Price available on 26/06/2022
Map
Av Camaron Sabalo s/n, Mazatlán, SIN, 82110
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • Outdoor pool
  • WiFi in the lobby
  • Free children's club
  • Free supervised childcare
  • Free area shuttle
  • Fitness center
  • Beach towels
  • Valet parking
  • Self parking
For families
  • Children stay free
  • Cribs/infant beds (surcharge)
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Zona Dorada
  • El Cid Country Club Golf Course - 17 min walk
  • The Mazatlan Malecón - 7 min drive
  • Punta Camaron Beach - 8 min drive
  • Teodoro Mariscal Stadium - 11 min drive
  • Playa Norte - 12 min drive
  • Mazatlan Aquarium - 13 min drive
  • Cerritos Beach - 11 min drive
  • Fisherman's Monument - 16 min drive
  • Mazatlan International Center - 13 min drive
  • Los Pinos Beach - 18 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 37 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)

About this property

El Cid Castilla Beach Hotel

El Cid Castilla Beach Hotel is a great choice for your beach stay in Mazatlán, putting you near activities like snorkeling, parasailing, and sailing. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages. LA ALHAMBRA RESTAURANT, one of 4 restaurants, serves international cuisine and is open for breakfast and lunch. Other highlights include 2 bars/lounges, a free kid's club, and a fitness center. Fellow travelers like the pool and helpful staff.

All inclusive

All-inclusive room rates at El Cid Castilla Beach Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 500 units
  • Arranged over 17 floors

Arriving/Leaving

  • Check-in time from 3 PM - 9 PM
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • WiFi in public areas*
  • WiFi in rooms*

Parking

  • Onsite self parking (MXN 50 per day)
  • Onsite valet parking (MXN 50 per day)
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Free area shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • Swim-up bar
  • Coffee shop
  • Room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Free children's club
  • Children's pool
  • Free local shuttle
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Tennis
  • Boat tours
  • Shopping
  • Fishing
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Parasailing nearby
  • Snorkeling nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1982
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • 27 holes of golf
  • An outdoor pool
  • Spa services

Accessibility

  • Elevator
  • Wheelchair accessible

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Bathtub only
  • Free toiletries
  • Hair dryer

Stay connected

  • WiFi (surcharge)
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at El Cid Castilla Beach Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Theme parties

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

LA ALHAMBRA RESTAURANT - This beachfront buffet restaurant specializes in international cuisine and serves breakfast and lunch.
EL ALCAZAR - Overlooking the ocean, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
LA PERGOLA - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for MXN 200 per day (rates may vary)
  • WiFi is available in public areas for MXN 200 per day (rates may vary)
  • Airport shuttle service is offered for an extra charge of MXN 320 per person (one-way)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge
  • Cribs/infant beds are available for MXN 150 per day
  • Rollaway beds are available for MXN 150 per day

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs MXN 50 per day
  • Valet parking costs MXN 50 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Castilla Beach
Castilla El Cid
El Cid Castilla
El Cid Castilla Beach
El Cid Castilla Beach Hotel
El Cid Castilla Beach Hotel Mazatlan
El Cid Castilla Beach Mazatlan
El Cid Castilla Hotel
Hotel El Cid Castilla
Hotel El Cid Castilla Beach
El Cid Castilla Mazatlan
El Cid Mazatlan
El Cid Castilla Beach Mazatlan
El Cid Castilla Beach Hotel Resort
El Cid Castilla Beach Hotel Mazatlán
El Cid Castilla Beach Hotel Resort Mazatlán

Frequently asked questions

Overall score and ratings

7.6

Good

8.2/10

Cleanliness

8.1/10

Staff & service

7.3/10

Amenities

7.7/10

Property conditions & facilities

7.5/10

Eco-friendliness

2/10 Poor

This hotel is very outdated. The rooms are ugly and dirty. The food in the Pergola and near the pool is not good, however I do have to say the food in the Argentinian and Italian restaurant is good but you need a 24 hour reservation to eat there. My family and I reserved several rooms and the customer service is horrible. When we arrived and check in at 7:00 pm we were given a room that was already occupied. When our key card opened the door another family was asleep in the room. They didn’t even apologize for the mistake. I’m one of the other rooms the bathroom had a paper seal saying it was clean and sanitized however the toilet had urine in it. When reported they send someone to sanitize the toilet. Again, the didn’t apologize for the unsanitary conditions. This says a lot about the cleanliness of the place. Another thing, if you need the internet/Wi-Fi be prepared to pay $10/day per phone. My family and I will definitely NOT be coming back to this place.
sulema, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome experience, my husband and I loved it
Brenda, 6-night romance trip
Verified Expedia guest review

6/10 Good

Drinks and pools were great. Staff was nice and helpful. Make sure you turn in all your towel cards otherwise you will be charged $40 for each card. Checking out shouldn’t have to take long. Also a man working there kept insisting to check my email so I could rate my experience I did not Get any emails from the hotel itself. My stay wasn’t bad but could have been better.
Erikca, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

LUIS, 4-night trip with friends
Verified Hotels.com guest review

6/10 Good

Pool
Freddy, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Everyone friendly and hotel clean and great service
Deysi, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Worth every penny all inclusive vacation!
Perfect location and amazing helpful staff! Best sunset views on the beach. All inclusive option had many options and priced right!
7-night family trip
Verified Hotels.com guest review

6/10 Good

The property and staff was very nice. We paid for all inclusive which we had higher expectations for what we paid for. I believe the hotel sacrificed it's quality of cuisine and alcohol to help keep hotel expenses low for operation. The prepaid drinks were not prepared the same as the paid drinks. drinks were watered down during our entire stay. Once we checked out , the hotel cut our all inclusive bracelets off and we noticed a huge difference in hotel customer service from staff. We didn't feel the welcoming as we did when we had the bracelets on. Only difference is that when we paid for our drinks, the drinks we much stronger and prepared very well.
Jeremy, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

A perfect place to have a wonderful vacation with family😊
Paola, 3-night family trip
Verified Expedia guest review

6/10 Good

Jaime, 1-night trip
Verified Expedia guest review