Doubletree by Hilton Cheltenham

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Pool
Indoor pool
Indoor pool
Room

Overview of Doubletree by Hilton Cheltenham

Doubletree by Hilton Cheltenham

4.0 star property
4-star hotel in Cheltenham with spa and indoor pool

7.8/10 Good

988 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
Map
Cirencester Road, Charlton Kings, Cheltenham, England, GL53 8EA
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Spa tub
  • 24-hour room service
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Cheltenham Town Hall - 43 min walk
  • Cotswolds - 7 min drive
  • Cheltenham General Hospital - 7 min drive
  • Pittville Park - 11 min drive
  • University of Gloucestershire - 10 min drive
  • Cheltenham Racecourse - 15 min drive
  • Chedworth Roman Villa - 27 min drive
  • Kingsholm Stadium - 20 min drive
  • Gloucester Ski and Snowboard Centre - 22 min drive
  • Cotswold Countryside Collection - 15 min drive
  • Gloucester Cathedral - 26 min drive

Getting around

  • Bristol International Airport (BRS) - 60 min drive
  • Cheltenham Spa Station - 12 min drive
  • Gloucester Station - 21 min drive
  • Stonehouse Station - 23 min drive

About this property

Doubletree by Hilton Cheltenham

Doubletree by Hilton Cheltenham puts you within a 15-minute drive of Cotswolds and Cheltenham Racecourse. You can visit the spa to indulge in massages, facials, or mani/pedis, and international cuisine is served at Lake 52, which is open for dinner. An indoor pool, a bar/lounge, and a health club are other highlights at this upscale hotel. Fellow travelers like the comfortable beds and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 148 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (17 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only, up to 75 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) on weekday mornings 6:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Children's menu

What to do

  • Fitness classes
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • Built in 1848
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Health club
  • 18 holes of golf
  • An indoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Steam room

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Upper floors accessible by stairs only
  • Stair-free path to entrance

Languages spoken

  • English
  • French
  • Russian
  • Spanish

Room amenities

Be entertained

  • Television

Home comfort

  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, BEAUTY AT CHELTENHAM. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a spa tub, and a steam room.

Dining

Lake 52 - Overlooking the garden, this restaurant specializes in international cuisine and serves dinner only. A children's menu is available.
Lilleybrook Bar - This bar specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: GBP 50.00 per night
  • Breakage deposit: GBP 200.00 per night

Optional extras

  • Full breakfast is offered for an extra charge of GBP 13.95 per person (approximately)
  • Late check-out can be arranged for an extra charge of GBP 30 (subject to availability)

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pet deposit: GBP 15.00 per night
  • Pets are allowed for an extra charge of GBP 15 per pet, per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Doubletree Hilton Cheltenham Hotel
Hotel Cheltenham Park
Doubletree Hilton Cheltenham
DoubleTree By Hilton Cheltenham Charlton Kings
Cheltenham Park Hotel Charlton Kings
Doubletree by Hilton Cheltenham Hotel
Doubletree by Hilton Cheltenham Cheltenham
Doubletree by Hilton Cheltenham Hotel Cheltenham

Frequently asked questions

Overall score and ratings

7.8

Good

8.3/10

Cleanliness

8.1/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.1/10

Eco-friendliness

10/10 Exceptional

It was relaxing
1-night trip
Verified Hotels.com guest review

4/10 Fair

Not at normal double tree standards
Room on the small side, WiFi didn’t work, remote for the tv didn’t work, no aircon, fixtures and fittings have seen better days.
S J, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Marc, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Repeat Visit
As ever a good hotel for us but we had issues with room keycards not both working.
2-night trip
Verified Hotels.com guest review

6/10 Good

Looking for a hotel in Cheltenham Double Tree by Hilton stood out because I had stayed in double tree in Amsterdam. However, the experience there was much better. I understand the building was much newer and I would have thought Cheltenham may be a listed building? But it looked very tatty on arrival. The carpets look worn and for example there are marks on the skirting boards and doors into the room. The room was very comfortable but nothing special. It’s now 11 o’clock in the morning and the corridor is full of plates left from room service from the night before. Surely this should be dealt with immediately.
1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Staff really tried hard to make the stay good. Hotel a little tired. Water pressure was an issue. Strange housekeeping hours
Kevin, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Nicole, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Short break
Great short break after my daughter’s wedding
Christine A, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

A lovely stay for a funeral tea. Dinner was a bit chaotic but staff were lovely
Sophie, 1-night trip
Verified Hotels.com guest review