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1 room, 2 adults

Sheraton Grand Chicago, Chicago, United States of America

4-star4 stars
301 E North Water St, Chicago, IL, 60611, United States of America

4-star hotel with 3 restaurants, near Michigan Avenue
  • Free WiFi in lobby
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 5,613 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Service
Fantastic service
Room
Great room
Value
Value for money could be better

Sheraton Grand Chicago, Chicago, United States of America

from P7,968
  • Room, 2 Double Beds
  • Room, 1 King Bed
  • Room, 2 Double Beds, River View (River View)
  • Room, 1 King Bed, River View (River View)
  • Club Room, 2 Double Beds, Business Lounge Access
  • Club Room, 1 King Bed, Business Lounge Access
  • Family Room, 2 Double Beds
  • Junior Suite, 1 Bedroom
  • Executive Suite, 1 Bedroom, Lake View

What’s around Sheraton Grand Chicago, Chicago, United States of America

Top spots nearby

Recommended by this property

  • Michigan Avenue (4-minute walk)
  • Navy Pier (9-minute walk)
  • Millennium Park (9-minute walk)
  • John Hancock Center (11-minute walk)
  • Art Institute of Chicago (12-minute walk)
  • Willis Tower (16-minute walk)
  • John G. Shedd Aquarium (24-minute walk)
  • Soldier Field (29-minute walk)
  • Lincoln Park Zoo (34-minute walk)
  • Wrigley Field (7.3 km)

Getting around

  • Chicago, IL (MDW-Midway Intl.) - 17 min drive
  • Chicago, IL (PWK-Chicago Executive) - 31 min drive
  • Millennium Station - 13 min walk
  • Chicago Van Buren Street Station - 22 min walk
  • Chicago Union Station - 3 min drive
  • Grand Station (Red Line) - 11 min walk
  • State Station - 13 min walk
  • Randolph-Wabash Station - 13 min walk

At a glance

Key facts

Hotel size

  • This hotel has 1,218 rooms
  • This hotel is arranged over 34 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is noon
  • Express check-out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

  • Pets stay free (dogs only)

  • Restrictions apply *

  • 1 per room (up to 75 lbs)

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transport

Parking

  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Indoor pool 1
  • Pool sun loungers
  • 24-hour fitness facilities
  • Golfing nearby
  • Fitness facilities
Working away
  • Business center
  • Number of meeting rooms - 43
  • Conference space
  • Conference space size (feet) - 125000
  • Conference space size (meters) - 11613
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Shulas Steak House - This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar.

LB Bistro and Patissere - This bistro serves breakfast and lunch. Open daily.

Link - This cafe specializes in American cuisine and serves breakfast and lunch. Open daily.

Chicago Burger Company - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

ChiBar - This bar specializes in American cuisine and serves dinner and light fare. Open daily.

Sheraton Grand Chicago, Chicago, United States of America’s small print

Also known as

  • Sheraton Chicago Hotel & Towers
  • Sheraton Chicago Towers
  • Chicago Sheraton
  • Sheraton Grand Chicago Hotel
  • Sheraton Grand Chicago

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Parking height restrictions apply.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs USD 59 per day with in/out privileges

Valet parking costs USD 69 per day with in/out privileges

Refrigerators are available for an additional charge

Continental breakfast is offered for an extra charge of USD 22 per person (approximately)

WiFi is available in guestrooms for USD 14.95 per day (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very good 8.4 From 1,478 reviews

Exceptional 10.0
I Highly Recommend This Hotel
Enjoyed the hotel and particularly, its' location. I would stay there again
Thomas, us3 night family trip
Poor 2.0
Your amenities in hotel room need improvements, you have no refrigerator for guest use, your frig in the room is stacked with yours for sale beverages, no microwave either, which is the basic amenity and considering the nightly cost of your rooms it's just not worth it.
Anton, us3 night family trip
Exceptional 10.0
We loved staying at this hotel everyone was very friendly along with the Valet guys. We had a great view of the river which was actually a pretty color and the lake. We would definitely come back to this hotel.
Erin, us1 night family trip
Good 6.0
Disappointed Stay
The front desk service was good. The room cleanliness could have been better being that it’s the Sheraton. The view from our room was great! However, the valet service when leaving was HORRIBLE!! They could not find our vehicle and they made no attempt to let us know. A move was made until we asked about our car after waiting for 15mins. We then had to wait another 20-25 mins for them to locate it. They kept giving us the run around of excuses. The manager, Angelo, was called and eventually brought it to us. Sadly, we will not be visiting this Sheraton location again after this experience.
us1 night family trip
Very good 8.0
Nice view but need improvements with parking
We had a good time. We stayed for the weekend. Good view at the High floor. Club lounge: It was a nice place to enjoy the view of Chicago. However, I wish they had better options in regards to breakfast and snacks. Mini-bar / snack tray: I don't like the fact that they put snacks/drinks in your room + mini bar automatically and get charge for it later. When I saw that, I had to remind my kiddo not to touch anything which is hard for little kids to do. Fridge: They charge you for a fridge since you know, the one they have in there were full of refreshments that they will probably charge you a lot of money. Housekeeping: They were nice. They gave me my requested items on time. Phone not working: I informed the front desk that my phone was not working. Staff said she will send someone upstairs and 2 days later, it still did not happen. Parking: Their self-parking is pretty much "First come , first serve". The first day we were there , we had a good spot. The next day, I had to wait 20 minutes and drive around the area to finally find a spot. It was only one small parking lot. No 2nd or 3rd floor options for the self-park. I also saw one of the valet drivers parking a car in the self-park area... So that did not help at all. They had one floor for valet parking and one floor for self-park -- and they expect all their customers to fit in there. Not the most logical thing to me.
CRISTINE, us2 night family trip

Sheraton Grand Chicago, Chicago, United States of America

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