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Overall score and ratings

7.4

Good

8.0/10

Cleanliness

7.3/10

Staff & service

6.0/10

Amenities

7.3/10

Property conditions & facilities

6/10 Good

4-night trip
Verified Expedia guest review

6/10 Good

Disappointing + forced to pay $44/day tip for maid
I'm a pretty patient and tolerant person and usually a big fan of the Fairmont, but this was probably the most disappointing stay I've ever experienced. The room we got looked nothing like the room I thought I booked online. It was clean but definitely needed an update. Ok so the hotel isn't fully renovated. I get it. I also get that the service might be a little slow since it's offseason, but I didn't expect to wait an hour from the time we put in a lunch order to the time it got delivered (and it was wrong). What I also didn't get was the $44 per day gratuity for housekeeping. I'm not cheap by any means, but really?? Even worse was the attitude we got from the manager when we tried to at least get it removed from our check-in day (since we arrived at 11PM) and weren't even there to require housekeeping. Wouldn't remove it, even for loyal Fairmont customers like us. Extremely disappointing to leave a vacation feeling cheated. I only hope the maids actually get to keep that $44 per room. But you just know they don't. It probably just pays for the photography fee the hotel gets charged to take pictures of rooms that don't exist.
Joseph, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome hotel and service
We had wonderful time. The staff was top notch and the food was excellent. We did the all inclusive and it was perfect
anna, 5-night trip
Verified Hotels.com guest review