Nairobi Serena Hotel

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Outdoor pool
Pool
Outdoor pool
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Overview of Nairobi Serena Hotel

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Nairobi Serena Hotel

5-star property
Luxury hotel with full-service spa, connected to the convention center, near Uhuru Park

9.0/10 Superb

201 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Kenyatta Avenue / Processional Way, Nairobi
Main amenities
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • Swim-up bar
  • 24-hour room service
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Private bathroom
  • Separate bathtub and shower

Choose dates to view prices

About this area

What's nearby

  • In a national park
  • Nairobi National Park - 21 min drive
  • Thika Road Mall - 34 min drive

Getting around

  • Nairobi (WIL-Wilson) - 15 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 27 min drive
  • Syokimau Station - 26 min drive
  • Nairobi Station - 27 min drive
  • Syokimau SGR Railway Station - 31 min drive
  • Airport shuttle (surcharge)

About this property

Nairobi Serena Hotel

5-star luxury hotel connected to the convention center, rejuvenated in 2019
You can look forward to 18 holes of golf, a roundtrip airport shuttle, and a swim-up bar at Nairobi Serena Hotel. Tee up with amenities like golf caddies at this hotel. Indulge in aromatherapy, a facial, and a massage at the onsite spa. The onsite international cuisine restaurant, Cafe Magreb Restaurant, features brunch. In addition to a poolside bar and a terrace, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with a swim-up bar
  • Free self parking
  • Buffet breakfast (surcharge), a 24-hour front desk, and free newspapers
  • An elevator, tour/ticket assistance, and a gift shop
  • Guest reviews speak highly of the helpful staff
Room features
All 199 individually furnished rooms include comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like air conditioning and bathrobes.
Other amenities include:
  • Bathrooms with designer toiletries and separate tubs/showers
  • 21-inch LCD TVs with premium channels
  • Childcare services, coffee/tea makers, and daily housekeeping

Languages

English, French, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 199 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from noon - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Mini golf
  • Playground
  • Childcare in room (surcharge)

What to do

  • Mini golf
  • Shopping
  • Golfing nearby

Working away

  • Business center
  • 8 meeting rooms
  • Conference space (4844 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Golf caddy on site

Facilities

  • 3 buildings/towers
  • Built in 1962
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Fitness center
  • 18 holes of golf
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility

Languages

  • English
  • French
  • Italian

Room amenities

Be entertained

  • 21-inch LCD TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Dining

Cafe Magreb Restaurant - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
The Pool Terrace and Bar - This restaurant serves light fare only. Open daily.
The Aksum Bar - Overlooking the garden, this bar serves light fare only. Open daily.
The Mandhari Restaurant - This fine-dining restaurant overlooks the pool and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.
H&S Pan-Asian Restaurant - Onsite restaurant. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of KES 3547 per person (approximately)
  • Airport shuttle service is offered for an extra charge of KES 4000 per person (one way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 6:00 PM and midnight can be arranged for an extra charge of 75-percent of room rate
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for KES 10200.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Frequently asked questions

Does Nairobi Serena Hotel offer free cancellation for a full refund?
Yes, Nairobi Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Nairobi Serena Hotel?
As of October 3, 2022, prices found for a 1-night stay for 2 adults at Nairobi Serena Hotel on October 21, 2022 start from P 8,971, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Nairobi Serena Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Nairobi Serena Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Nairobi Serena Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Nairobi Serena Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Nairobi Serena Hotel?
Yes, an airport shuttle is available. The charge is KES 4000 per person one way.
What are the check-in and check-out times at Nairobi Serena Hotel?
You can check in from noon - midnight. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in are available.
What is there to do at Nairobi Serena Hotel and nearby?
Nairobi Serena Hotel has 2 bars, a spa, and an outdoor pool, as well as a steam room and a garden.
Are there restaurants at or near Nairobi Serena Hotel?
Yes, Cafe Magreb Restaurant offers alfresco dining, international cuisine, and garden views. Nearby restaurants include Pointzero Cafe (6-min walk), Mukutan Garden Café (9-min walk), and Pango Brasserie (9-min walk).
What's the area around Nairobi Serena Hotel like?
Nairobi Serena Hotel is in the heart of Nairobi, a short 17-minute walk from University of Nairobi and 20 minutes' walk from Nairobi Hospital. Travelers say this hotel is in a good location.

Overall score and ratings

9.0

Superb

9.4/10

Cleanliness

9.3/10

Staff & service

9.5/10

Amenities

9.0/10

Property conditions & facilities

9.1/10

Eco-friendliness

10/10 Exceptional

Virginia, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Jill, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was a short stay in and out of a trip to Maasai Mara but provided a great opportunity to refresh and relax before and after a long flight in and out of Kenya.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

David, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everyone was was very courteous and helpful, the property is clean, spacious and inviting.
mary kay, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service. Food was amazing.
Daphne, 1-night trip
Verified Expedia guest review

8/10 Very Good

Nairobi Serena was a very good choice of hotel and I enjoyed my stay.
Nicolas, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Enjoyed the heated swimming pool. Very well maintained. All hotel facilities and services were grand except hot water supply in the room wash basin was not instant at times. Bath shower was excellent.
abdul, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Trevor, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Mohamed Y, 3-night family trip
Verified Hotels.com guest review