Guests
All properties in Zagreb, Croatia

Sheraton Zagreb Hotel

Luxury hotel in Donji Grad with 2 restaurants and spa

  • Free WiFi
From
P4,634

Property renovations and closures

  • During renovations, the hotel will make every effort to minimize noise and disturbance.

Image gallery

  • Spa
  • Spa
  • Indoor Pool
  • Presidential Suite, 1 Bedroom - Living Area
  • Spa
Spa. Image 1 of 66.
1 / 66Spa
Kneza Borne 2, Zagreb, 10000, Croatia
8.8.Fabulous.
  • Extremely helpful staff at reception. Having someone come to the hotel to take our PCR…

    Oct 10, 2021

  • Great hotel with very friendly staff, all willing to go the extra mile to ensure a lovely…

    Sep 5, 2021

See all 196 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) and Croatian Tourism Association (HUT - Croatia) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Quiet
Convenient
Shopping

The following facilities or services will be unavailable from August 20 2021 to November 1 2021 (dates subject to change):
  • Sauna
  • Spa
  • Spa/Beauty services
  • The following facilities are closed on Christmas Day, New Year's Eve, and New Year's Day:
  • Fitness facilities
  • Sauna
  • Spa tub
  • Swimming pool
  • The property will be renovating from September 3 2021 to October 31 2021 (completion date subject to change). The following areas are affected:
  • Spa
  • Swimming pool
    • Free WiFi
    • Parking available
    • Pool
    • Bathtub
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 306 guestrooms
    • Daily housekeeping
    • Casino
    • 2 restaurants and bar/lounge
    • Full-service spa
    • Indoor pool

    For families

    • Free cribs/infant beds
    • Babysitting or childcare (surcharge)
    • Rollaway/extra beds (surcharge)
    • Connecting/adjoining rooms available
    • Private bathroom
    • Free toiletries

    What’s around

    • In Donji Grad
    • POGON - Zagreb Center for Independent Culture and Youth - 2 min walk
    • Branimir Centar - 4 min walk
    • Mestrovic Pavilion - 5 min walk
    • Art Pavilion - 6 min walk
    • King Tomislav Square - 6 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Deluxe Room, 1 King Bed, Non Smoking
    • Deluxe Room, 2 Twin Beds, Non Smoking
    • Deluxe Room, 1 Queen Bed, Non Smoking
    • Executive Room, 1 King Bed
    • Classic Suite, 1 Bedroom, Non Smoking, Courtyard View
    • Executive Suite, 1 Bedroom
    • Presidential Suite, 1 Bedroom
    • Executive Room, 2 Twin Beds

    What’s around

    Landmarks

    • In Donji Grad
    • POGON - Zagreb Center for Independent Culture and Youth - 2 min walk
    • Branimir Centar - 4 min walk
    • Mestrovic Pavilion - 5 min walk
    • Art Pavilion - 6 min walk
    • King Tomislav Square - 6 min walk
    • Strossmayer Square - 7 min walk
    • Croatian Academy of Sciences and Arts - 8 min walk
    • Modern Gallery - 8 min walk
    • Ilica Street - 8 min walk
    • Zrinjevac - 9 min walk

    Getting around

    • Zagreb Airport (ZAG) - 16 min drive
    • Zagreb Central Station - 8 min walk
    • Zagreb (ZGC-Zagreb Central Train Station) - 9 min walk
    • Zagreb West Station - 29 min walk
    map
    See on map
    Kneza Borne 2, Zagreb, 10000, Croatia

    At a glance

    Hotel size

    • This hotel has 306 rooms
    • This hotel is arranged over 6 floors

    Arriving/leaving

    • Check-in time 2 PM-midnight
    • Check-out time is noon
    • Express check-in/out

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required

    Children

    • Babysitting/childcare*

    Pets

    • Pets allowed (dogs only)*

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi and wired Internet access in rooms

    Parking

    • Covered onsite self parking (HRK 120 per day; includes in/out privileges)
    • Wheelchair-accessible parking on site
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • 2 restaurants
    • Bar/lounge
    • Coffee shop/café
    • Poolside bar
    • 24-hour room service

    Things to do

    • Indoor pool
    • Fitness facilities
    • Full-service spa
    • Spa treatment room(s)
    • Fitness classes on site
    • Pilates classes on site
    • Scooter/moped rentals nearby
    • Casino
    • Health club
    • Steam room
    • Sauna

    Working away

    • 24-hour business center
    • Conference space
    • Meeting rooms
    • Conference space size (feet) - 10764
    • Conference space size (meters) - 1000

    Services

    • 24-hour front desk
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Number of buildings/towers - 1
    • Year Built - 1996
    • Elevator
    • ATM/banking
    • Safe-deposit box at front desk
    • Designated smoking areas
    • Television in common areas

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible pool
    • Wheelchair-accessible fitness centre
    • Wheelchair-accessible meeting spaces/business centre
    • Wheelchair-accessible on-site restaurant
    • Visual alarms in hallways
    • Lowered electrical outlets in bathroom
    • Lowered peephole/view port in door
    • Lowered locks/deadbolt
    • Height-adjustable showerhead
    • Grab bar - near toilet
    • Grab bar - in bathtub
    • Visual fire alarm
    • Lever door handles

    Languages Spoken

    • Croatian
    • English
    • Italian

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Minibar
    • Coffee/tea maker
    • Bathrobes
    • Slippers
    • Iron/ironing board

    Sleep well

    • Hypo-allergenic bedding available
    • Pillow menu
    • Blackout drapes/curtains
    • Turndown service
    • Premium bedding

    Things to enjoy

    • In-room massage available

    Freshen up

    • Private bathroom
    • Shower/tub combination
    • Free toiletries
    • Hair dryer

    Be entertained

    • Flat-screen TV
    • Pay movies
    • Cable TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Spa

    The onsite spa has massage/treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and Turkish bath/hammam.

    The spa is open daily.

    Dining

    Fontana Restaurant - This restaurant specializes in international cuisine.

    King Tomislav Restaurant - Onsite restaurant. Open daily.

    Cafe Imperial - This café serves light fare only. Open daily.

    Piano Bar - Onsite piano bar. Open daily.

    Fees & policies

    Refundable depositPay at property

    • Deposit: HRK 500 per day

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    • A tax is imposed by the city: HRK 12.00 per person, per night for adults; HRK 6.00 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

    Optional extras

    • Buffet breakfast is offered for an extra charge of HRK 160 per person (approximately)
    • Early check-in can be arranged for an extra charge of HRK 75 (subject to availability)
    • Late check-out can be arranged for an extra charge of HRK 75 (subject to availability)

    Children & extra bedsPay at property

    • Rollaway beds are available for HRK 300.0 per night
    • Babysitting/childcare is available for an extra charge

    PetsPay at property

    • Pets are allowed for an extra charge of HRK 150 per pet, per day
    • Service animals exempt from fees

    ParkingPay at property

    • Covered self parking costs HRK 120 per day with in/out privileges

    Pool, spa & gym (if applicable)Pay at property

    • Pool access available from 7:00 AM to 10:00 PM
    • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Individually-wrapped food options are available for breakfast.

    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

    This property affirms that it adheres to the cleaning and disinfection practices of Croatian Tourism Association (HUT - Croatia).

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Only registered guests are allowed in the guestrooms.

    Guests can rest easy knowing there's a smoke detector on site.

    This property accepts Visa, Mastercard, American Express, Diners Club and cash.

    Also known as

    • Hotel Sheraton Zagreb
    • Sheraton Zagreb Hotel Hotel Zagreb
    • Sheraton Hotel Zagreb
    • Sheraton Zagreb
    • Sheraton Zagreb Hotel
    • Zagreb Hotel Sheraton
    • Zagreb Sheraton
    • Zagreb Sheraton Hotel
    • Sheraton Zagreb Hotel Hotel
    • Sheraton Zagreb Hotel Zagreb

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Sheraton Zagreb Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self parking costs HRK 120 per day.
    • Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
    • Yes, dogs are welcome. There's a charge of HRK 150 per pet, per day. Service animals are exempt from fees.
    • You can check in from 2 PM - midnight. There's a charge of HRK 75 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of HRK 75 (subject to availability). Express check-in and check-out are available.
    • Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include Monocycle specialty coffee (3-min walk), Trattoria Canzona (4-min walk), and Lari I Penati (5-min walk).
    • Yes, the 1076 square-foot casino features 7 slot machines and 5 gaming tables.
    • Onsite recreation at Sheraton Zagreb Hotel includes aerobics and Pilates. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Sheraton Zagreb Hotel also has a casino and a sauna, as well as a steam room.
    8.8.Fabulous.
    • 8.0.Very good

      Large spacious lobby, great service, overall a good experience

      Kyle, 2 night trip, Aug 27, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      I went there because oaf the spa, but it was all closed

      1 night trip, May 12, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Nice stay and nice hotel except parking in garage is not included and you need to pay it extra.

      1 night trip with friends, Feb 19, 2020

      Verified Expedia guest review

    • 6.0.Good

      I like the facilities and size if room. Also the fact that the hotel has a huge gym and indoor pool is a big plus. 2 things I dislike about the property are A) absence of a proper overhead shower as the handheld are oddly placed for anyone taller than 5'6" B) the food for room service is worst I have had at a Mariott branded property and that is the biggest reason for my average rating I have now decided to try other properties in Zagreb and will try to avoid the Sheraton

      3 night business trip, Feb 2, 2020

      Verified Expedia guest review

    • 2.0.Poor

      Hotel is good for its location. I wouldnt rate this Hotel 3 stars. Everything very dated bath robes completely used probably washed million times. Next time we will be going to double tree by hilton with better value for money and services.

      2 night business trip, Jan 26, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      This hotel is excellent, rooms beautiful and all the amenities you need.

      2 night business trip, Jan 14, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      A totally amazing experience at the Sheraton

      The Sheraton was fabulous and I totally recommend it for your stay either for business or a family break , the staff do their up most in every way to make you totally comfortable in every way. I have been coming to the Sheraton for the last 4 years and I wouldn’t stay anywhere else apart from the Sheraton..

      Geraldo, 5 night business trip, Jan 14, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Had a wonderful time at the New Year's Eve Gala and the Bar Staff along with registration staff did an excellent job.

      Rick, 3 night trip with friends, Dec 29, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      It was a very good stay recommend it to my best friends o family if i dicide to go to zagreb i wouldn’hestitate in staying there again

      Maria orosia, 7 night trip, Dec 27, 2019

      Verified Hotels.com guest review

    • 8.0.Very good

      Elegant hotel with professional staffs.

      Elegant hotel with professional staffs. A little more friendliness from the front receptionist would have make the experience more pleasant. They are serious and intensed.

      AUDREY, 1 night family trip, Dec 21, 2019

      Verified Hotels.com guest review

    See all 196 reviews