Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults

New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma

4.5-star4.5 stars
Great for families

Good to know

  • Babysitting or childcare (free)
  • Children's club (free)
  • Supervised childcare/activities (free)
  • On beach
Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580, Mexico

Puerto Morelos beachfront property with 4 restaurants and spa
  • Free buffet breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (free)
    • Children's club (free)
    • Supervised childcare/activities (free)
    • On beach
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • Very clean, super staff, great private beach, comfortable and great decorated rooms.…Dec 29, 2020
  • The food is amazing, the service is amazing! Overall we love this place! Will be back! Dec 20, 2020

New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma

from P18,362
  • Room
  • Suite (Swim Up)
  • Room (Paradise)
  • Royal Suite (Swim Up)
  • Presidential Suite
  • Suite (Paradise)
  • Junior Suite (Paradise)
  • Royal Suite
  • Junior Suite (Swim Up)
  • Presidential Suite (Swim Up)

What’s around New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma

Landmarks

  • On the beach
  • Petempich Bay - 1 min walk
  • Crococun Zoo - 3.1 mi / 4.9 km
  • Puerto Morelos Town Square - 7.6 mi / 12.2 km
  • Costa Occidental de Isla Mujeres National Park - 6.9 mi / 11.2 km
  • Sanctuary of Hope and Time Capsule - 7.3 mi / 11.8 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 7.6 mi / 12.2 km
  • San Jose Catholic Parish - 7.6 mi / 12.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

At a glance

Key facts

Size

  • 148 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

  • Free babysitting/childcare

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Free onsite valet parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • 4 restaurants
  • 6 bars/lounges
  • 3 poolside bars
  • Coffee shop/café
  • Swim-up bar
  • 24-hour room service
Things to do
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Number of outdoor pools - 4
  • Swim-up bar
  • 24-hour fitness facilities
  • Full-service spa
  • Volleyball on site
  • Beach umbrellas
  • Pool sun loungers
  • Beach towels
  • Pool umbrellas
  • Arcade/game room
Working away
  • Number of meeting rooms - 2
Services
  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Free newspapers in lobby
Facilities
  • Elevator
Accessibility
  • Accessible bathroom
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Individually furnished
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch Smart TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Free international calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, St. Somewhere Spa, by Karisma. Services include body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma’s small print

Also known as

  • Margaritaville Island Reserve Riviera Cancun
  • Margaritaville Island Reserve Riviera Cancun All Inclusive

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per stay

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma

  • Does New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma offer free cancellation for a full refund?
    Yes, New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma?
    Yes, there's free self and valet parking.
  • Is there a pool at New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma?
    Yes, there are 4 outdoor pools.
  • Are pets allowed at New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma?
    Yes, there are 4 onsite restaurants. Nearby restaurants include My Little Italy (7.6 mi), Tacos.Com (7.6 mi), and Richard's Bistro (7.6 mi).

Recent reviews

Fabulous 8.6 From 6 reviews

Exceptional 10.0
The staff was AWESOME! Very accommodating with a water issue in our room. Angie with entertainment was so fun! Juanito at SOS & 5 o’clock bar loved our 22 people during COVID. Ana at the SPA! There was a storm from a hurricane in Honduras we had for a couple of days. Wild times
Chaynes, us6 night family trip
Exceptional 10.0
Great time!
We had a GREAT getaway. Super clean, and amazing staff and they are following all COVID protocols. Can't wait to go back. We loved it.
Wendy, us5 night family trip
Poor 2.0
I booked the stay for myself through Expedia. I went with my best friend. My fiance surprised me, and showed up there. So, we tried to add him to the room with me, and the receptionist would not give him the same pricing as the Expedia prices. The receptionist charged my fiance double the Expedia price. The receptionist claimed that she could not Match Expedia pricing to add my fiance. So, we paid the extra expense. Then, the room did not have cable television. They said it was because of the weather, but did nothing to amemd the issue. The room key rarely worked. The hotel makes you download an app, and share your information with the hotel. The hotel is supposed to be all inclusive, however, the room snacks have to be purchased through an allotted point system given through the app the hotel makes you download. The room service must be ordered through the app, but it rarely worked. There are much better all inclusive hotels around. I would not stay here again.
Ness, us3 night trip with friends
Exceptional 10.0
The place has a lots of activities to do. The bands are great.
us5 night trip

New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma