Comfort Suites Madison West

Photo gallery for Comfort Suites Madison West

Primary image
Indoor pool
Indoor pool

Overview of Comfort Suites Madison West

Comfort Suites Madison West

2.5 star property
Madison family-friendly hotel with indoor pool

8.4/10 Very Good

996 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Airport transfer
  • Non-smoking
1253 John Q Hammons Dr, Madison, WI, 53717
Main amenities
  • Daily housekeeping
  • Indoor pool
  • Free airport shuttle
  • Free area shuttle
  • Spa tub
  • Business center
  • 2 meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Arcade/game room
  • Laundry service
  • Self-serve laundry
For families
  • Children stay free
  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • University of Wisconsin-Madison - 16 min drive
  • Camp Randall Stadium - 17 min drive
  • Alliant Energy Center - 15 min drive
  • University of Wisconsin Hospital and Clinics - 21 min drive
  • Wisconsin State Capitol - 21 min drive
  • East Towne Mall - 25 min drive

Getting around

  • Dane County Regional Airport (MSN) - 26 min drive
  • Madison Station - 19 min drive
  • Free airport shuttle
  • Free area shuttle

About this property

Comfort Suites Madison West

Family-friendly hotel near the airport
Take advantage of a free roundtrip airport shuttle, an arcade/game room, and dry cleaning/laundry services at Comfort Suites Madison West. For some rest and relaxation, visit the hot tub. Free in-room WiFi and a business center are available to all guests.
Other perks include:
  • An indoor pool
  • Free self parking
  • A free area shuttle, a porter/bellhop, and an elevator
  • Free newspapers, luggage storage, and a 24-hour front desk
  • Guest reviews say good things about the helpful staff and location
Room features
All guestrooms at Comfort Suites Madison West feature perks such as air conditioning, in addition to amenities like free WiFi and safes. Guests reviews speak well of the spacious rooms at the property.
Extra conveniences in all rooms include:
  • Sofa beds and free cribs/infant beds
  • Bathrooms with hydromassage showers and shower/tub combinations
  • Flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 95 rooms
  • Arranged over 3 floors


  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Children stay free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed*
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible van parking on site


  • Free airport shuttle on request (available 24 hours)*


  • Free area shuttle

Other information

  • Smoke-free property

Property amenities

Traveling with children

  • Children stay free
  • Free local shuttle

Working away

  • Business center
  • 2 meeting rooms


  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop


  • 1 building/tower
  • An indoor pool
  • Arcade/game room
  • Spa tub


  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk


  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Double sofa bed
  • Alarm clock
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hydromassage showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 10.00 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Also known as

Comfort Suites Hotel Madison
Comfort Suites Madison
Comfort Suites Madison Hotel
Madison Comfort Suites
Comfort Suites Madison West Hotel Madison
Comfort Suites Madison
Comfort Suites Madison West Hotel
Comfort Suites Madison West Madison
Comfort Suites Madison West Hotel Madison

Frequently asked questions

Does Comfort Suites Madison West offer free cancellation for a full refund?
Yes, Comfort Suites Madison West does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Comfort Suites Madison West?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Comfort Suites Madison West?
Yes, there's an indoor pool.
Are pets allowed at Comfort Suites Madison West?
Yes, pets are welcome. There's a charge of USD 10.00 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Comfort Suites Madison West?
Yes, there's free self parking. Free RV/bus/truck parking is available.
Is airport shuttle service offered by Comfort Suites Madison West?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Comfort Suites Madison West?
You can check in from 3 PM - midnight. Check-out time is 11 AM. Contactless check-out is available.
What is there to do at Comfort Suites Madison West and nearby?
Comfort Suites Madison West has an indoor pool and a spa tub, as well as an arcade.
Are there restaurants at or near Comfort Suites Madison West?
Yes. Nearby restaurants include Dhaba (9-min walk), Cafe Zupas (10-min walk), and Biaggi's (13-min walk).
What's the area around Comfort Suites Madison West like?
Comfort Suites Madison West is located a short 20-minute walk from Capital Brewery. Travelers say this hotel is in a good location.

Overall score and ratings


Very Good




Staff & service




Property conditions & facilities



6/10 Good

You get what you pay for
One thing to know about this place if you are visiting is be mindful of the exact address. The address I received took me to the Marriot just up the road(same thing happened to the pizza guy!LOL). When I checked the hotels around this area this one was the cheapest with decent reviews. I wanted to say it was great, but not really. The front desk staff where fantastic! The rooms however where kind of old and a stale order. There was also a potent smell of weed in the elevator and on my's supposed to be a non-smoking hotel. Bed was super comfy which I liked! I really wanted to use the hot tub and pool, but didn't have time. They looked nice! Breakfast was average to good. In the end I would have probably paid $40-60 more to stay somewhere else, but if you are on a budget it will do.
Thomas, 2-night trip
Verified guest review

8/10 Very Good

Richard, 1-night trip
Verified guest review

10/10 Exceptional

Comfortable and quiet
Pros: +Check in & front desk service - they were pleasant and fun at every interaction +big pool and hot tub +water pressure in sink, toilet, and shower were great +there are 4 slot machines near breakfast room +breakfast room is large with outdoor seating +loacation in business district, feels safe and quiet Cons: -carpet throughout building and room feel tacky -room felt damp, bedding felt damp upon entering due to humidity, was visually clean though
Amy, 1-night trip
Verified guest review

8/10 Very Good

Mary, 2-night trip with friends
Verified guest review

10/10 Exceptional

Ramona, 1-night trip
Verified guest review

8/10 Very Good

Lisa, 1-night family trip
Verified guest review

4/10 Fair

Stay away
Loud obnoxious guests,stained sheets, poorly maintained property
Jonathan, 4-night business trip
Verified guest review

10/10 Exceptional

Very comfortable. Indra was awesome on phone and in person. The rest of the staff was very helpful as well
Karen, 1-night trip with friends
Verified guest review

10/10 Exceptional

Good overall stay
Hotel was as expected. Clean, comfortable hotel. Beds are little soft and sink a bit, but still had a good sleep. Service was good and parking is easy. Nice safe quiet area.
Jason, 1-night family trip
Verified guest review

4/10 Fair

Not the worst place, but a close second.
The room keys work on occasion. But almost every time we left the room, we had to go to the front desk to have our room rekeyed, sometimes 2-3 times per attempt. The beds are horrible. No support whatsoever. The sheets are too big for the mattress and do not stay on. The complimtery breakfast is sup par at best. Very limited selection and the waffle irons burnt everything to a crisp. The hot tub is gross and in desperate need of repairs. Overall very disappointed with the lack of quality and the could care less attitude of the staff
Anne, 1-night family trip
Verified guest review