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All properties in Playa del Carmen, Quintana Roo, Mexico

Serenity Hotel Boutique

4-star hotel with outdoor pool, near Quinta Avenida

  • Free English breakfast, free WiFi, and free parking
From
P3,851

Image gallery

  • Pool
  • Pool
  • Pool
  • Living Room
  • Pool
Pool. Image 1 of 72.
1 / 72Pool
9.4.Exceptional.
  • Awesome Boutique Hotel in Playa. Great Service, Spacious rooms, Super Comfy Beds, and a…

    Apr 22, 2021

  • great place, they kept it clean, great top roof view, close to all entertainment and…

    Apr 10, 2021

See all 77 reviews

Guests rated location

Convenient
Walkable
Dining options
Shopping
Safe
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Air Conditioning

Property highlights

Main amenities

  • 30 guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace

For families

  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Iron/ironing board

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Mamitas Beach Club - 8 min walk
  • Playa del Carmen Maritime Terminal - 26 min walk
  • Grand Coral Golf Riviera Maya - 2.9 mi / 4.6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Serenity Studio 1 King Bed
  • Serenity Junior Suite
  • Serenity Suite
  • Serenity Two Bedroom Suite
  • Serenity Penthouse
  • Grand Room
  • Grand Studio Suite

Location

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 8 min walk

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Mamitas Beach Club - 8 min walk
  • Playa del Carmen Maritime Terminal - 26 min walk
  • Grand Coral Golf Riviera Maya - 2.9 mi / 4.6 km
  • El Camaleon Mayakoba Golf Course - 5.1 mi / 8.2 km
  • Xplor Theme Park - 6.9 mi / 11.1 km
  • Xcaret Eco Theme Park - 7.3 mi / 11.8 km
  • Maroma Beach - 10.3 mi / 16.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 30 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite valet parking
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free English breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Pool sun loungers
  • Pool umbrellas

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Elevator
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Terrace

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • German
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Freshen up

  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 50-inch LCD TV
  • Digital TV channels
  • IPod docking station

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Serenity Hotel Boutique Hotel
  • Serenity Hotel Boutique Playa del Carmen
  • Serenity Hotel Boutique Hotel Playa del Carmen

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge of USD 52 per vehicle (one-way)

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 8:00 AM to 6:00 PM.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Serenity Hotel Boutique does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Yes, there's free valet parking.
  • Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 6:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, there's an onsite restaurant. Nearby restaurants include Club de la Cerveza (3-min walk), Gluay Maai Thai (3-min walk), and Cocotte Cita (4-min walk).
  • Yes, an airport shuttle is available. The charge is USD 52 per vehicle one-way.
  • Serenity Hotel Boutique has an outdoor pool.
9.4.Exceptional.
  • 8.0.Very good

    Nice hotel but needs hot water

    All great except NO HOT WATER

    stefanos, 2 night trip, Mar 31, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Very confortable and well located

    Great place, clean, helpful staff. Breakfast can be improved and although staff is helpful, they could be more knowledgeable on where to go, some tips and recommendations

    Marcelo, 5 night trip, Mar 4, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great boutique hotel

    Really nice hotel, friendly staff, clean, great rooms, perfectly located, and quiet. Everything we were looking for. Also, their staff helped our husbands find a mariachi to play for us at their terrace on the same day. Thank you for that!

    3 night trip, Feb 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    5 star service

    The moment I walked in I was greeted with so much attentiveness. The receptionist was the sweetest and so was the security service man. The room was extremely clean, the hotel offers the best hospitality totally wished I would of stayed longer.

    Mellissa, 1 night trip, Jan 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel in Playa del Carmen

    A lovely hotel with a great staff. Our room was spacious and clean. Included breakfast was good with kind servers and the parking on site was convenient. The location of the hotel is in a great spot, close to everything that's important in this city. Will definitely stay here again.

    Sharon, 4 night trip, Dec 23, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great room, especially for the price.

    Room was amazing for the price, huge with a very comfortable bed and great location.

    Andrew L, 1 night trip, Dec 21, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Awesome stay!!

    Amazing hotel, great spot, best staff

    Ramin, 4 night trip, Dec 20, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very nice condo

    Aaron, 1 night trip, Dec 5, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    This hotel was the best! Everyone’s very sweet friendly and helpful I totally recommend this hotel!

    Kimberly, 3 night trip with friends, Nov 27, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    WORST CUSTOMER SERVICE- DO NOT STAY HERE.

    DO NOT STAY AT THIS HOTEL. We have travelled to many places in the world and stayed in countless hotels and airbnbs and never have we experienced such horrible customer service. We called for a toothbrush because my partner forgot theirs, she said they don't have one. What luxury hotel doesn't have toothbrushes? We spoke to another gentleman 3 days later and he said they do have toothbrushes...at this point we already went out and bought a new one. For 3 days of our trip our friend who was also in Mexico came to have drinks with us in our room and enjoy the rooftop pool, many people saw him come in and out...even served us. On the 4th day they denied him entry for the rest of our trip because of "security"- we offered his ID and passport and still they wouldn't cooperate. She said she would figure it out for us told us to go get our drinks..we came back and she said he had to leave immediately. If it was a security issue then why did she say it was okay for him to come up to the rooftop pool and hang out? We received the worst attitude and were stared at every time we left our room for the rest of the trip. It was a beautiful hotel with horrible customer service. WILL NEVER STAY HERE AGAIN! So if you plan on meeting friends or having a fling in Mexico and decide to bring someone home..guess what..YOU CAN'T! SO many better places to stay in Mexico, I regret staying at this hotel.

    10 night trip, Nov 26, 2020

    Verified Hotels.com guest review

See all 77 reviews