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Overall score and ratings

8.6

Fabulous

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Very Good

Close to beach, ok hospitality
The room was very clean! Super eco friendly and airy big balcony. The breakfast was ok. I know it’s a beach hotel and many beach hotels I stayed at dont have a lot to offer but this hotel loved to say no instead of a “let me see what I can do” I asked for champagne flutes to celebrate my birthday I had champagne in the room they said no to ask the sister property hotel when they should gone or made a phone call for me. For breakfast I placed my order and wanted bacon on the side they said no. It’s the little things that could be a YES and made my stay just “ok”
Rosa, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Yukiko, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Jesus, 3-night trip
Verified Expedia guest review

2/10 Poor

Dirty bed, clouds of mosquitoes, not on the beach as shown in pictures. WAY too far from everything.
kyle, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Going back!
Griselda, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great experience
Ben, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Me and my wife stayed for 4 nights. The service from the hotel was excellent. They helped us even before travelling to Cancun, arranging all the transports that took us to Isla Holbox. Jessy helped us right away. Very quiet, clean , safe environment. All personnel very focus on keeping the hotel in good conditions and guests happy and attended. Excellent location to the beach and also to the main shopping and restaurants area, around 15 min walking.
DAVID CORVI, 4-night family trip
Verified Expedia guest review

8/10 Very Good

Stephen, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Robert, 3-night trip
Verified Expedia guest review

6/10 Good

This is the second time we stayed at Soho Boutique Hotel. The property has gray potential but attention needs to be paid to details. Only sheets on the beds do we asked for blankets. We were given additional sheets. We had to ask for additional toilet paper twice. Housekeeping would clean the room but not replenish the toilet paper. We had room service dishes in the room and when the room was cleaned, housekeeping did not remove the dishes. I had to take them down to the front desk.
Kimberly, 9-night family trip
Verified Expedia guest review