Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Akumal, Quintana Roo, Mexico
1 room, 2 adults

Sunscape Akumal Beach Resorts & Spa

4-star4 stars
Great for families

Good to know

  • Children's pool
  • Free cribs/infant beds
  • Beach towels
  • Billiards or pool table
Carr. Cancún - Tulum KM 252, Akumal, QROO, 77780, Mexico

Beachfront resort with 6 restaurants, near Akumal Beach
  • Free WiFi in lobby and free parking
  • Great for families

    Good to know

    • Children's pool
    • Free cribs/infant beds
    • Beach towels
    • Billiards or pool table
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • AC didnt work very well Jan 2, 2021
  • The resort is nice. Nice beach and good service. The restaurants were all pretty good.…Dec 2, 2020

Sunscape Akumal Beach Resorts & Spa

from P8,676
  • Deluxe Tropical View King
  • Deluxe Tropical View Double
  • Deluxe Pool View King
  • Deluxe Pool View Double
  • Deluxe Partial Ocean View King
  • Deluxe Partial Ocean View Double
  • Sun Club Pool View King
  • Sun Club Pool View Double
  • Sun Club Jr. Suite Ocean View
  • Deluxe Ocean Front King
  • Deluxe Ocean Front Double
  • Sun Club Ocean Front King
  • Sun Club Ocean Front Double
  • Sun Club Jr. Suite Ocean Front
  • Sun Club Master Ste OceanFront Plunge K
  • Sun Club Master Ste OceanFront Plunge D
  • Sun Club Presidential Suite
  • Run of the House
  • Breakfast Plan Deluxe Tropical View
  • Breakfast Plan Deluxe Pool View
  • Deluxe Jungle View King
  • Deluxe Jungle View Double
  • Deluxe Walkout Pool King
  • Deluxe Walkout Pool Double

What’s around Sunscape Akumal Beach Resorts & Spa

Landmarks

  • On the beach
  • Akumal Beach - 28 min walk
  • Riviera Maya Golf Club - 27 min walk
  • Aktun Chen - 27 min walk
  • Hekab Be Biblioteca - 2.3 mi / 3.8 km
  • Akumal Ecological Center - 2.5 mi / 4 km
  • Half Moon Bay - 3.5 mi / 5.7 km
  • Yal-ku Lagoon - 3.9 mi / 6.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 86 min drive

At a glance

Key facts

Hotel size

  • This hotel has 362 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • 6 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Coffee/tea in a common area
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 7
  • Children's pool
  • Spa services on site
  • Kayaking on site
  • Scuba diving on site
  • Snorkeling on site
  • Beach towels
  • Pool sun loungers
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
Facilities
  • Elevator
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Sunscape Akumal Beach Resorts & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages

  • Meals, snacks, and beverages included

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Sunscape Akumal Beach Resorts & Spa’s small print

Also known as

  • Sunscape Akumal Resorts & Spa
  • Sunscape Akumal Resorts & Spa
  • Sunscape Akumal Beach Resorts Spa
  • Sunscape Akumal Beach Resorts & Spa Resort
  • Sunscape Akumal Beach Resorts & Spa Hotel
  • Sunscape Akumal Beach Resorts & Spa Akumal
  • Sunscape Akumal Beach Resorts Spa All Inclusive
  • Sunscape Akumal Beach Resorts & Spa Resort Akumal
  • Sunscape Akumal Beach Resorts Spa Optional All Inclusive
  • Sunscape Akumal Beach Resorts & Spa Akumal
  • Sunscape Akumal Beach Resorts & Spa Hotel Akumal

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

This property accepts credit cards, debit cards, and cash.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sunscape Akumal Beach Resorts & Spa

  • Does Sunscape Akumal Beach Resorts & Spa offer free cancellation for a full refund?
    Yes, Sunscape Akumal Beach Resorts & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Sunscape Akumal Beach Resorts & Spa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Sunscape Akumal Beach Resorts & Spa?
    Yes, there's free self and valet parking.
  • Is there a pool at Sunscape Akumal Beach Resorts & Spa?
    Yes, there are 7 outdoor pools and a children's pool.
  • Are pets allowed at Sunscape Akumal Beach Resorts & Spa?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Sunscape Akumal Beach Resorts & Spa?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Sunscape Akumal Beach Resorts & Spa?
    Yes, there are 6 onsite restaurants. Nearby restaurants include Crêpe (2.7 mi), Loncheria Akumalito (2.8 mi), and Imelda's Ecocina (2.8 mi).

Recent reviews

Good 7.6 From 91 reviews

Poor 2.0
Do not stay here!!
The price was cheap, but when you get there they try to upselling you on everything. The place is set up for all inclusive, but if you opped out its impossable to pay for a drink or eat here because you have to goto the reception to pay for things. Then go back with the receipt to get it, they do this on purpouse so you just give into the all inclusive. As far as the room was very dirty, the daily cleaner had a time slot to clean they completly dissreguard. And haggle you to tip if you want it cleaned properly. The building elevator didnt work and would not move my room without paying more. From staff to management this place was a joke, I will never recomend anyone to stay here. Took the fun right out of the vacation.
Blanca, us3 night family trip
Poor 2.0
Terrible, the hotel was outdated and dirty
Jennifer, us3 night trip with friends
Good 6.0
Need to have more directions on accessing menus, app, etc. at check in. Bath tub bars have broken and been glued back on many times. Showers are hand showers in tub. Not comfortable. Food is terrible.
Kimberly, us1 night trip
Poor 2.0
Run away from this place n cancel if you book it..
Worst resort ever, staff mean, rude, very unwelcoming attitude. Waste of time, money, and worst experience in my 2 weeks in Quintana Roo......
Rey, us1 night family trip
Poor 2.0
Horrible !!!
This was the worst resort I have ever stayed at , from the room with the broken tv , broken toilet, “jungle view with a window smaller than the one in my bathroom , terrible food , bottom shelf liquor , and no one even offering to help improve our stay in anyway. My husband and I were supposed to stay for two days sans lasted 12 hours before we checked out to relocate to another resort . I would NEVER recommend this hotel to anyone .
Stevie, us2 night trip
Very good 8.0
Nice vacation!
We had a beach front room and loved that there was a bali bed right in our porch! It also seemed like there was a lot of Bali beds that you could use without paying for which I’ve never seen at a resort before! We also had great drinks but only okay food-definitely better than some other resorts but not a ton of options. Eveyone was friendly and we had a great massage at the spa as well! Overall, i think it’s a good deal here as we had access to every part of the resort for a reasonable price!!
Matthew, us4 night trip
Very good 8.0
I loved the staff & the check in process. Everyone was pleasant and friendly and hands on every time I needed something. The staff went above and beyond to accommodate me my husband and I.
us4 night romance trip
Very good 8.0
Right on the beach beautiful environment wonderful staff
Val, us7 night trip with friends
Very good 8.0
Great all inclusive. Lunch buffet was so fresh, dinner was okay. Love the available equipment for snorkel
Beth, us1 night trip with friends
Very good 8.0
Great location right on the beach!!! Good food, nice rooms and GREAT STAFF!!! Nice resort for families. They still making improvements on the resort. There are steps every where ( your in Mexico ). Had a great vacation!
doug, us7 night trip with friends

Sunscape Akumal Beach Resorts & Spa