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H10 Puerta de Alcalá

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Breakfast served, international cuisine
Front of property
Down comforters, minibar, in-room safe, individually furnished
Breakfast served, international cuisine
View from property

Overview of H10 Puerta de Alcalá

UNESCO Sustainable Travel Pledge

H10 Puerta de Alcalá

4.0 star property
4-star hotel with restaurant, near El Retiro Park

9.0/10 Superb

660 verified guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Bathtub
Alcala, 66, Madrid, Madrid, 28009
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Seasonal outdoor pool
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
  • Conference center
  • Business center
  • UNESCO Sustainable Property
  • Terrace
For families
  • Free cribs/infant beds
  • Private bathroom
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Salamanca
  • El Retiro Park - 3 min walk
  • WiZink Center - 11 min walk
  • Prado Museum - 18 min walk
  • Gran Via Street - 18 min walk
  • Puerta del Sol - 24 min walk
  • Plaza Mayor - 29 min walk
  • Royal Palace of Madrid - 36 min walk
  • Puerta de Alcalá - 1 min drive
  • Thyssen-Bornemisza National Museum - 2 min drive
  • Plaza de Santa Ana - 3 min drive

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive
  • Madrid Recoletos Station - 10 min walk
  • Madrid Atocha Station - 28 min walk
  • Atocha Cercanías Station - 28 min walk
  • Principe de Vergara Station - 2 min walk
  • Retiro Station - 5 min walk
  • Velazquez Station - 6 min walk


  • Horchatería Alboraya - 2 min walk
  • Casa Maravillas - 3 min walk
  • La Cabezona - 3 min walk
  • Casa Árabe - 3 min walk
  • Bentley´s Burger - 2 min walk

About this property

H10 Puerta de Alcalá

H10 Puerta de Alcalá puts you just a 5-minute drive from Gran Via Street and Puerta del Sol. You can splash around at the seasonal outdoor pool, grab a bite to eat at the coffee shop/cafe, or unwind with a drink at the bar/lounge. This upscale hotel also features a poolside bar, a snack bar/deli, and a terrace. Fellow travelers like that it's only a short walk to public transportation: Principe de Vergara Station is steps away and Retiro Station is 5 minutes.


English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows industry cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe)

Social distancing

Cashless transactions are available for all charges at the property
Contactless room service is available

Safety measures

Masks available
Hand sanitizer provided
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 138 rooms
  • Arranged over 6 floors


  • Check-in time from 2:00 PM - midnight
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The property’s pool will be closed occasionally due to private events on the terrace.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Onsite parking limited
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Bicycle rentals nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference center (1076 square feet of space)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace
  • Seasonal outdoor pool


  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel


  • English
  • French
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Reusable coffee/tea filters


  • Daily housekeeping
  • In-room safe
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling

Special features

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 22 for adults and EUR 11 for children

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 15 to May 16:
  • Swimming pool

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from June to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).


<p>Noise-free guestrooms cannot be guaranteed. </p><p>Only registered guests are allowed in the guestrooms. </p> <p>This property uses solar energy, plus eco-friendly cleaning products. </p><p>Guests can rest easy knowing there's a smoke detector on site. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards. Cash is not accepted.</p><p>Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. </p>

Also known as

NH Alcalá
H10 Puerta de Alcalá Hotel
NH Alcalá Madrid
NH Puerta Alcalá Hotel Madrid
NH Puerta Alcalá Hotel
NH Puerta Alcalá Madrid
NH Puerta Alcalá
Nh Alcala Hotel Madrid
H10 Puerta Alcalá Hotel Madrid
H10 Puerta Alcalá Hotel
H10 Puerta Alcalá Madrid
H10 Puerta Alcalá
H10 Puerta de Alcalá Madrid
H10 Puerta de Alcalá Hotel Madrid

Frequently asked questions

Does H10 Puerta de Alcalá offer free cancellation for a full refund?
Yes, H10 Puerta de Alcalá does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at H10 Puerta de Alcalá?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at H10 Puerta de Alcalá?
Yes, there's a seasonal outdoor pool.
Are pets allowed at H10 Puerta de Alcalá?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at H10 Puerta de Alcalá?
Yes. Parking spots may be limited. Electric vehicle charging is available.
What are the check-in and check-out times at H10 Puerta de Alcalá?
You can check in from 2:00 PM - midnight. Check-out time is noon.
Is there an onsite casino at H10 Puerta de Alcalá?
No, this hotel doesn't have a casino, but Casino de Madrid (2-min drive) and Casino Gran Via (3-min drive) are both nearby.
What is there to do at H10 Puerta de Alcalá and nearby?
Have fun during the warmer months with activities nearby such as cycling. H10 Puerta de Alcalá also has a seasonal outdoor pool.
Are there restaurants at or near H10 Puerta de Alcalá?
Yes, Alcala Restaurant offers international cuisine.
What's the area around H10 Puerta de Alcalá like?
H10 Puerta de Alcalá is in Salamanca, a short 2-minute walk from Principe de Vergara Station and 18 minutes' walk from Gran Via Street. Travelers give top marks for the hotel's prime location.







Staff & service




Property conditions & facilities




10/10 Exceptional

Lucy, 2-night trip
Verified guest review

10/10 Exceptional

Connie, 2-night trip
Verified guest review

6/10 Good

in lobby remodeling.
Excellent Hotel, great location is not the first time there. But; they are being remodelled and it is something that the guest should be informed at the time of booking. That's unethical.
Ernesto, 1-night family trip
Verified guest review

10/10 Exceptional

Excellent hotel, excellent service, location is amazing.
Marcela, 1-night trip
Verified guest review

10/10 Exceptional

Great stay in Madrid
Loved this hotel. Comfortable beds. Convenient location. Staff was super helpful and nice.
Liliana, 3-night family trip
Verified guest review

10/10 Exceptional

Loved this hotel. Best location across from El Retiro. Front desk team gave us the best service. Ruben y sus colegas were the best with great neighborhood suggestions. Comfortable beds. A block from metro. We will stay there next time we are in Madrid. Fenomenal!
Liliana, 2-night family trip
Verified guest review

10/10 Exceptional

Upon arrival Maria Rosa was able to let me check in a little earlier since I was coming from a long international flight. Everyone that I had communications at from the front desk was helpful. Room is small, clean, efficient. Shower is excellent, good towels, very clean and nice amenities, including shower cap that is rare to find in hotels in the US. Great location steps from Retiro park and couple of blocks from Puerta de Alcala. I highly recommend if you don’t want to stay in the crowded city center.
Juliana, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent location for wizink events.
Verified Expedia guest review

8/10 Very Good

The only thing was the room. Very very small. My husband and I couldn't move. And if you have two suitcases, you do not have a room to put it.
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review