Shangri-La The Marina, Cairns

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Overview of Shangri-La The Marina, Cairns

Shangri-La The Marina, Cairns

5.0 star property
Luxury hotel with 1 outdoor pools, connected to a shopping center, near Reef Fleet Terminal

8.8/10 Fabulous

1,004 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Refrigerator
Map
Pierpoint Road, Cairns, QLD, 4870
Main amenities
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Valet parking
  • Self parking
  • Children's pool
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • In-room childcare
For families
  • Children's pool
  • In-room childcare (surcharge)
  • Rollaway/extra beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Cairns Central Business District
  • Cairns Esplanade - 9 min walk
  • Cairns Central Shopping Centre - 15 min walk
  • Reef Hotel Casino - 1 min drive

Getting around

  • Cairns Intl. Airport (CNS) - 15 min drive
  • Cairns Station - 17 min walk
  • Freshwater Station - 20 min drive
  • Redlynch Station - 21 min drive

About this property

Shangri-La The Marina, Cairns

5-star luxury hotel in the heart of Cairns Central Business District
Near Cairns Esplanade, Shangri-La The Marina, Cairns provides a poolside bar, a terrace, and a shopping mall on site. The onsite international cuisine restaurant, The Backyard, features ocean views and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), valet parking (surcharge), and limo/town car service
  • A porter/bellhop, wedding services, and coffee/tea in the lobby
  • Multilingual staff, express check-out, and a ballroom
  • Guest reviews give top marks for the helpful staff and location
Room features
All 255 rooms have comforts such as premium bedding and pillow menus, in addition to perks like laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the spacious rooms at the property.
More conveniences in all rooms include:
  • Egyptian cotton sheets and rollaway/extra beds (surcharge)
  • Bathrooms with free toiletries and hair dryers
  • 42-inch HDTVs with premium channels
  • Balconies, separate sitting areas, and refrigerators

Languages

Chinese (Mandarin), English, Filipino, French, Italian, Japanese, Korean, Malay, Portuguese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 255 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (AUD 20.00 per day)
  • Onsite valet parking (AUD 25.00 per day)
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private picnics
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Childcare in room (surcharge)
  • Children's menu
  • Fence around the pool

What to do

  • Shopping
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Working away

  • 24-hour business center
  • 18 meeting rooms
  • Computer station
  • Conference center (4456 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • An outdoor pool
  • Shopping mall on site

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages

  • Chinese (Mandarin)
  • English
  • Filipino
  • French
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese

Room amenities

Be entertained

  • 42-inch LCD TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

The Backyard - Overlooking the ocean, this bar specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Fees & policies

Refundable deposits

  • Deposit: AUD 100 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of AUD 35 for adults and AUD 17.50 for children (approximately)
  • Late check-out can be arranged for an extra charge of AUD 65 (subject to availability)
  • Credit card charges are subject to an extra charge of 1.5 percent

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for AUD 60.0 per night

Parking

  • Self parking costs AUD 20.00 per day
  • Valet parking costs AUD 25.00 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

The listed child breakfast fee applies to guests age 11 and younger.

Also known as

Shangri-La Hotel Marina
Shangri-La Hotel Marina Cairns
Shangri-La Marina Cairns
Shangri-La Marina Hotel
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri La Hotel The Marina
Shangri La The Marina, Cairns
Shangri-la The Marina, Cairns Hotel
Shangri-la The Marina, Cairns Cairns
Shangri-la The Marina, Cairns Hotel Cairns

Frequently asked questions

Does Shangri-La The Marina, Cairns offer free cancellation for a full refund?
Yes, Shangri-La The Marina, Cairns does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Shangri-La The Marina, Cairns?
As of 20 August 2022, prices found for a 1-night stay for 2 adults at Shangri-La The Marina, Cairns on 25 August 2022 start from P10,314, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Shangri-La The Marina, Cairns?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Shangri-La The Marina, Cairns?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.
Are pets allowed at Shangri-La The Marina, Cairns?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Shangri-La The Marina, Cairns?
Yes. Self parking costs AUD 20.00 per day. Valet parking costs AUD 25.00 per day.
What are the check-in and check-out times at Shangri-La The Marina, Cairns?
You can check in from 2:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge of AUD 65 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Shangri-La The Marina, Cairns?
No, this hotel doesn't have a casino, but Reef Hotel Casino (4-min walk) and Cazalys Cairns (6-min drive) are both nearby.
What is there to do at Shangri-La The Marina, Cairns and nearby?
Have fun with activities like cycling, boat tours, and hiking, and practice your swing at the nearby golf course. Additional recreation nearby includes casino gaming, ecotours, and segway rentals. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a fitness center. Shangri-La The Marina, Cairns also has a picnic area and a garden.
Are there restaurants at or near Shangri-La The Marina, Cairns?
Yes, The Backyard offers alfresco dining, international cuisine, and ocean views. Nearby restaurants include M Yogo (3-min walk), Prawn Star (4-min walk), and Vivaldis Restaurant (5-min walk).
Does Shangri-La The Marina, Cairns have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Shangri-La The Marina, Cairns like?
Shangri-La The Marina, Cairns is located on the boardwalk in Cairns Central Business District, a short 3-minute walk from Cairns Marlin Marina and 9 minutes' walk from Cairns Esplanade. Travelers say that the hotel is in a great location.

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

8.9/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Exceptional

Mihail, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Warm times in Cairns.
Stayed for 4 nights, we had room 12 which was a corner club room fantastic view over the marina. Room was a bit noisey last thing at night (music & bar downstairs)and first thing in the morning (workers arriving at the boats). Club room food & drinks good, but dress code not up held, needs to be. Comfortable bed, big bathroom. The whole building is getting a bit tidy needs some maintenance done. Walking distance to everything, lots of restaurants and cafes nearby. Would stay again next time when in Cairns.
Lee, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Korrina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Location and comfortable room
Great location, excellent view, comfortable room and good pool. Highly recommend
Geoffrey, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Upgrade made for a lovely stay- fantastic view over the marina. Great bed and room facilities.
Erica, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Rodney, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Danielle, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Luke, 4-night trip
Verified Hotels.com guest review

6/10 Good

Short stay
Great location, room was nicely appointed but a double glazed window was much needed for noise reduction. Pool area was good but incredibly noisey from the pool pumps. Dining area is great, however the meal we had at the restaurant was poor, steak was very tough. Breakfast was ordinary, boiled eggs had been reheated and were terrible.
2-night trip
Verified Hotels.com guest review

8/10 Very Good

Lots of good, just wouldn't say 5-star
Five star isn't what it used to be! Disappointed in restaurant and room service and the pool was freezing and dated. Poor Cairns service industry after Covid, no doubt. I wouldn't stay here for luxury or romance but proximity to lagoon, restaurants, boardwalk and pier is unbeatable.
Cameron, 3-night trip
Verified Hotels.com guest review