Hotel Diana

Photo gallery for Hotel Diana

Executive Room, 1 King Bed | Room
Terrace/patio
Executive Room, 1 King Bed | Room
Room
Room

Overview of Hotel Diana

Hotel Diana

3.5 star property
3.5-star hotel with spa, near Puebla Cathedral

8.8/10 Fabulous

264 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Connecting rooms available
  • Laundry facilities
Map
Av 5 Pte #329, Puebla, PUE, 72000
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Room service
  • Massage/treatment rooms
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Snack bar/deli
  • Self-serve laundry
  • Multilingual staff
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping

Choose dates to view prices

About this area

What's nearby

  • In Puebla Historic Center
  • Puebla Cathedral - 1 min drive
  • Zocalo Square - 4 min drive
  • Angelopolis Commercial Center - 16 min drive
  • Africam Safari - 42 min drive
  • Val´Quirico - 41 min drive

Getting around

  • Puebla Intl. Airport (PBC) - 46 min drive
  • Puebla–Cholula Tourist Train Terminal - 20 min walk

About this property

Hotel Diana

3.5-star hotel in the heart of Puebla Historic Center
You can look forward to a free daily manager's reception, a terrace, and laundry facilities at Hotel Diana. Treat yourself to a hot stone massage at the onsite spa. In addition to a bar and a restaurant, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking and valet parking
  • A TV in the lobby, a front desk safe, and an elevator
  • Smoke-free premises, tour/ticket assistance, and massage treatment rooms
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Hotel Diana have comforts such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with free toiletries and hair dryers
  • 42-inch Smart TVs with Netflix, streaming services, and cable channels
  • Heating, daily housekeeping, and phones

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 27 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - 5:00 PM
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Free offsite parking within 328 ft

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Elevator

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch Smart TV
  • Cable TV channels
  • Netflix

Home comfort

  • Air conditioning and heating
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is open daily.

Fees & policies

Optional extras

  • Laundry facilities are available for an extra charge of MXN 60.00 per day

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Diana Hotel
Hotel Diana Puebla
Hotel Diana Hotel Puebla
El Capricho Hotel Boutique

Frequently asked questions

Does Hotel Diana offer free cancellation for a full refund?
Yes, Hotel Diana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Diana?
As of October 3, 2022, prices found for a 1-night stay for 2 adults at Hotel Diana on October 4, 2022 start from P 2,471, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Diana?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Diana?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Diana?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Hotel Diana?
You can check in from 2:00 PM - 5:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon.
What is there to do at Hotel Diana and nearby?
Hotel Diana has a spa.
Are there restaurants at or near Hotel Diana?
Yes, there's an onsite restaurant. The dining venue will be unavailable from July 1 2021 to September 1 2022 (dates subject to change). Nearby restaurants include Bunaday (3-min walk), Tortas La Florecita (3-min walk), and El Corona (3-min walk).
What's the area around Hotel Diana like?
Hotel Diana is in Puebla Historic Center, a short 4-minute walk from Puebla Cathedral and 6 minutes' walk from Zocalo Square.

Overall score and ratings

8.8

Fabulous

9.2/10

Cleanliness

8.9/10

Staff & service

8.6/10

Amenities

9.1/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Very Good

Nice for the price
Every one was nice
Javier, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Carol, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Will not recommend, poor service!!
Unfortunately the service from the front desk and the restaurant ruins the good work that people are doing in the hotel. First of all they gave us a key that opened a different room, we had room 309, by accident we went to room 308 and we were able to open that room with the key. Luckily nobody was there. Then the restaurant, the food for breakfast, was very poor. We decided to buy our own breakfast, à la cart, but he was Very poor quality and very primitive service tour. The room did not have enough towels, and requested extra towels, it took about two hours to get the extra towels. It was about 11 o’clock at night when the towels came in. Also at the checkout, when we are in our car ready to leave we had the front desk person running out of the hotel accusing us of stealing a towel, she told us to go upstairs to the room to check where was the towel. We offer her to check our luggage, to go in the trunk of our car and look at our suitcases to found as stolen towel, we feel accused, and also we were asked to go upstairs to look for the towel, when actually it was no towel missing at all. We travel a lot all over the world for a long time, we retired people, and this is the first time ever they were accused of stealing it towel. Very poor service, very disappointing in the way things were handled, and definitely this is what is ruining your hotel, the service, the facilities are fine and actually very nice, but I had to deal my whole stay with stuff that is not trained.
Adrian, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great place!
The staff was absolutely the sweetest and everything was perfect. The only thing was the elevator sometimes was a little sketchy - but overall it's a great place!
3-night trip
Verified Hotels.com guest review

8/10 Very Good

Creo que tiene buenas cualidades como Hotel pero les falta mucho servicio al Huesped, me gustaria regresar y tener una mejor experiencia. el hotel esta limpio y cuenta con buenas instalaciones.
ANTONIO, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Excellent. Close to everything.
Price is excellent. Location is excellent. Very clean hotel everything is new. Howsekeeping lady (Meche) very nice person. Staff very friendly. Only $25 US dollars per night for 1st floor rooms without city view but with small room patio .
roberto, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Clean and new. A little noisy with the atrium.?they could add noise reduction. But a great place. Central historic location. Best value I found in the puebla historic area. Yes even a/c for the hot puebla months .
John, 3-night trip
Verified Expedia guest review

8/10 Very Good

The staff was extremely friendly and professional. Anytime I needed something, they would accommodate my needs immediately. Even though my lunch was extremely disappointing; a tortilla with bad lunch meat and barely melted American cheese (definitely microwaved), I would stay here again. The terrace was stunning with the views. The hotel was within walking distance to the La Catedral, Zocalo, Museums, tour buses, and more. And Victor Espinoza was always there to help. 4 stars from me. El personal fue extremadamente amable y profesional. Cada vez que necesitaba algo, atendieron mis necesidades de inmediato. Aunque mi almuerzo fue extremadamente decepcionante; una tortilla con fiambres en mal estado y queso americano apenas derretido (sin duda en el microondas), se quedaría aquí de nuevo. La terraza era increíble con las vistas. El hotel estaba a poca distancia de La Catedral, el Zócalo, museos, autobuses turísticos y más. Y Víctor Espinoza siempre estuvo ahí para ayudar. 4 estrellas de mí.
Jaime, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The service was great.
Jose, 7-night romance trip
Verified Expedia guest review

8/10 Very Good

Very close to a central square, convenient parking nearby. Didn’t like super minimalistic breakfast, design and very thin walls. Overall, considering low price, recommend.
Boris, 2-night family trip
Verified Expedia guest review