Kenzi Europa

This hotel has gone down the drain, my 5th visit here and will be the last! I cannot believe this hotel is still open. Upon check in we were given a room which was not even for guests, it may have been where the staff sleep. There was no balcony but a small window even when we paid for a balcony room. The room was dirty and had no amenities such as fridge, towels, bin or soap. We asked for a room change and the receptionists were adamant that they had no more rooms even swearing on god. We didn't take no for an answer so they somehow found a room when none was available. This room was a little bit better but was still on the ground floor with a balcony door that opens up to nothing. It was dirty with spiders and ants. There was also no fridge, bin or amenities in the bathroom. Also, the pillow was so thin and rock hard. Went back to reception but they said come back the next day for a new room. The next day we went back but they said still no room available as all the rooms have already been given away. We gave up and accepted the room but asked for a kettle, tea cups and a fridge. The cleaning lady did a really good job in the bathroom. The fridge arrived 8 hours after requesting and the cups are still not here after 3 phone calls to room service. I went to reception and they said that they cannot do anything about it passing me on to the restaurant who passed me on to the bar. The bar could only let me take the wine glasses up to the room. Please avoid this hotel!

awful. Towels not washed properly and smelling. Smelly toilets and not cleaned properly with stained toilets. Very dirty pools and Not heated as advertised. Also not safe for children as pieces of glasses lying on the floor near pool and not cleaned.Only good thing is that it is close to the beach.

The stay was great except for the reception staff. They were not friendly and looked like they hate their job and would not be bothered. Every stay starts with a first impression and how reception staff make you feel welcome or not. Would not stay there for this reason.

The staff was great and helpful. I would definitely recommend and plan on staying there again ❤️

We didn’t like the food, it was mediocre , the breakfast buffet has nothing special

Top hotel. Friendly clean & close to all attractions

Room facilities were really bad, no kettle on the room, no shampoo or toilet roll we had to keep asking for it. Services at reception was poor. Otherwise pool and food was good.

Excellent service. Great breakfast and ideal location

I liked everything about this hotel..location, clean, staff, food, room.

For me this is an 8 out of 10 hotel. For the price its a great hotel, we liked the room, the swimming pool and slides, breakfast - especially the very polite mint tea serving guy at breakfast and the location. Its very similar to a Spanish 4 star hotel which is comparable to 3 star properties elsewhere, lets be honest though, for £40 a night its a bargain!!! We really enjoyed out stay here and would stay again