We were disappointed with Sheraton. Upon our arrival, the payment machine (necessary for a safety deposit only) kept asking us to tap, swipe, and enter the card, saying it couldn't read the card and the employee kept telling us to try again and again.
Well, finally the employee said 'The card doesn't work anymore. Your bank must think it's fraud since you tried so many times. You'll have to call them.' We obviously used a different payment, but we asked about the machine saying we had just paid the taxi without problem and the employee said she had checked in 500 guests just that day and the machine worked fine.
Obviously, it would be physically impossible for one person to check in 500 people in the span of a shift so why lie to a guest in such a way? Laura was simply unpleasant, and I'm sure we were unpleasant right back as we simply wanted to get away from the check-in desk.
The room was large and clean, but the bed was far from comfortable, and the pillows were as thin as pancakes once our heads hit them. The bedding consisted of two sheets, which seems to be the standard in most American hotels now, unfortunately. The room was so dry we had to hang wet towels in the room before going to bed. The work table was crooked, and my laptop kept sliding when I tried to work on it.
And to top it all off, my wife went in to nap one afternoon (with the do not disturb sign on the door) just to be woken up by the electrical crew who needed to check something... twice!