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Krystal Vallarta

Photo gallery for Krystal Vallarta

4 outdoor pools
On the beach, sun loungers, beach umbrellas, beach towels
4 outdoor pools
4 outdoor pools
In-room safe, blackout drapes, iron/ironing board, free WiFi

Overview of Krystal Vallarta

Krystal Vallarta

3.5 star property
3.5-star beachfront hotel with restaurant, near Cruise Ship Terminal

6.6/10 Good

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Avenida Las Garzas, Puerto Vallarta, JAL, 48300
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • 4 outdoor pools
  • Breakfast available
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Self parking
For families
  • Supervised childcare (free)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Cable/satellite TV service

Room options

About this area

What's nearby

  • In South Hotel Zone
  • Cruise Ship Terminal - 9 min walk
  • Bay of Banderas - 45 min walk
  • Malecon - 12 min drive
  • Playa de los Muertos - 18 min drive
  • Nayar Vidanta Golf - 23 min drive
  • Nuevo Vallarta Beach - 33 min drive
  • Playa Mismaloya - 43 min drive
  • Playa Bucerias - 34 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 13 min drive

Restaurants

  • La Vaca Argentina - 7 min walk
  • El oasis Del holi - 7 min walk
  • Pizzeria La Dolce - 7 min walk
  • La Pancha - 8 min walk
  • La Leche - 11 min walk
Map

About this property

Krystal Vallarta

At Krystal Vallarta, you can spend time at the beach enjoying beach umbrellas, yoga, and beachside drinks, plus you'll be within a 10-minute walk of Cruise Ship Terminal. 4 outdoor pools provide a splash of fun, and guests can also take advantage of a fitness center. The restaurant is a great spot for a bite to eat and cold drinks are served at the bar/lounge. A free kid's club, a children's pool, and a snack bar/deli are other highlights at this Colonial hotel. The helpful staff and airport proximity get good marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 388 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (MXN 50 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Children's games
  • Toys

What to do

  • On the beach
  • Beach yoga
  • Shopping
  • Golfing nearby

Working away

  • Business center
  • 5 meeting rooms
  • Conference space (3600 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 4 outdoor pools

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer (on request)
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Mini-fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Breakfast costs between MXN 180 and MXN 300 per person (approximately)

Children & extra beds

  • In-room babysitting is available for an extra charge

Parking

  • Self parking costs MXN 50 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Krystal Hotel
Krystal Hotel Vallarta
Krystal Vallarta
Krystal Hotel Puerto Vallarta
Krystal Puerto Vallarta Hotel Puerto Vallarta
Krystal Resort Puerto Vallarta
Nh Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Nh Krystal Vallarta
Krystal Vallarta Hotel
Krystal Vallarta Resort
Krystal Resort
Krystal Vallarta Hotel
Krystal Vallarta Puerto Vallarta
Krystal Vallarta Hotel Puerto Vallarta

Frequently asked questions

Does Krystal Vallarta offer free cancellation for a full refund?
Yes, Krystal Vallarta does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Krystal Vallarta?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Krystal Vallarta?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Krystal Vallarta?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Krystal Vallarta?
Yes. Self parking costs MXN 50 per day.
What are the check-in and check-out times at Krystal Vallarta?
You can check in from 3:00 PM - midnight. Check-out time is 11:30 AM. Contactless check-in and check-out are available.
Is there an onsite casino at Krystal Vallarta?
No, this hotel doesn't have a casino, but Vallarta Casino (2-min drive) is nearby.
What is there to do at Krystal Vallarta and nearby?
Have fun during the warmer months with activities such as beach yoga. Enjoy a swim in one of the 4 outdoor swimming pools or use the hotel's other amenities, which include a fitness center and a garden.
Are there restaurants at or near Krystal Vallarta?
Yes, there's an onsite restaurant. Nearby restaurants include La Vaca Argentina (7-min walk), el oasis Del holi (7-min walk), and Pizzeria La Dolce (7-min walk).
What's the area around Krystal Vallarta like?
Krystal Vallarta is a short 9-minute walk from Cruise Ship Terminal and 4 minutes' walk from La Isla. Travelers say this hotel is in a good location.

Overall score and ratings

6.6

Good

7.6/10

Cleanliness

7.2/10

Staff & service

6.3/10

Amenities

6.9/10

Property conditions & facilities

7.4/10

Eco-friendliness

2/10 Poor

Zareen, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Breakfast was good but disliked lunch .
Rubin Alejandro Rios, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Cecilia Ivette, 2-night trip
Verified Expedia guest review

4/10 Fair

WE WERE THERE FOR 4 NIGTHS BUT THE Y SAID YOU ONLY GET A BOTTLE OF WATER ONLY FOR YOUR FIRST DAY. WHEN WE ARRIVED IT WAS PORING RAIN AND NOBODY HELPD US WE GOT SOAKING WET TRYING TO FIND OUR ROOMS BECAUSE THE BUILDING WAS OUT SIDE THE LOBY
Miguel, 4-night family trip
Verified Expedia guest review

2/10 Poor

Was a terrible experience, we stayed 8 days an only the first day we had TV signal, every single day we had to ask for towels, soap, toilet paper, the safe does not take your personal code, they did not want to extend my reservation (due to a fly change, not because I liked the place) 2 days before expiration, I had to do it thru expedia, at my check out I spoke with the supervisor and she told me that they should extended when I requested. The food at Velas restaurant make my wife and myself sick for more than 2 days, and last, they knock at your door every day around 8:30 and 9:00 am, to ask if you want room service, it would be easier if they can provide a hanger notice for the door, over all BAD experience.
Jose J, 3-night romance trip
Verified Expedia guest review

8/10 Very Good

Evelyn itzel, 3-night trip
Verified Hotels.com guest review

4/10 Fair

The property is very outdated! Looks to be the original set up from the 90s. The first room we were placed in was near the beach, but there were stains in the bathtub & the room felt more like a motel than a resort. Nothing like the online photos show. After complaining to the front desk, we got a room in their updated tower, which was better. Overall the property needs many updates to the restaurant & rooms. Only the lobby & one of the towers is renovated. I would not stay again.
Nikhailia, 1-night family trip
Verified Expedia guest review

4/10 Fair

Pool water has a hazy dirty look. Pool chairs were old and many not in working condition, and only very few were put around the pool area. They need to triple the amount of chairs. The aquamarina restaurant opens late daily. The main Air conditioning units located on the exterior of the tower building are EXTREMELY LOUD/NOISY which don’t let you sleep. They blindside you with an extra charge for parking even if you’re a guest (not a visitor). Overall, this place is a bit too expensive for what you receive in return. The location is ok. I will not be returning to this place; I had high expectations when compared to Krystal Cancun but there is just nothing worthwhile in this property to entice me to come back
Francisco, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Es un buen hotel, en excelente ubicación. Disfrutamos la estadía
Meredith, 3-night romance trip
Verified Expedia guest review

2/10 Poor

Las instalation muy descuidadas Reportamos 2 veces que la regadera no había toallas de baño incluso en la regadera del primer dia habia cabellos de las personas anteriorres que indicaba que no lavaron las paredes de la regaderas y reportamos y nada muy desagusto. Incluso solo saliamos con 2 tarjetas de toallas y las otra s 2 las dejamos en el cuarto y por obra del espirito desaparecieron y ya el ultimo dia para entregar nos cobraron las 2 tarjetas de las toallas. Lo que llegamos en conclusion que el servicio de cuarto las tomaron. Tengan cuidado para que no les pase igual que nosotros.
Rodolfo Cesar, 3-night family trip
Verified Expedia guest review