Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Puerto Vallarta, Puerto Vallarta, Jalisco, Mexico
1 room, 2 adults

Krystal Vallarta

3.5-star3.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Beach towels
  • Elevator
Avenida Las Garzas, Puerto Vallarta, JAL, 48300, Mexico

3.5-star beachfront resort with spa, near Cruise Ship Terminal
  • Free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • In-room childcare (surcharge)
    • Beach towels
    • Elevator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • It’s not the best Hotel I stayed in but it’s not the worst I would stay there again it’s…Jan 1, 2021
  • Great experienceDec 31, 2020

Krystal Vallarta

from P3,248
  • Standard Ocean View
  • Standard Garden View
  • Deluxe Room, Mountain View
  • Deluxe Room, Sea View

What’s around Krystal Vallarta

Landmarks

  • In South Hotel Zone
  • Cruise Ship Terminal - 9 min walk
  • La Isla - 10 min walk
  • Plaza Caracol - 13 min walk
  • Playa Las Glorias - 23 min walk
  • Vallarta Casino - 27 min walk
  • El Faro Lighthouse - 37 min walk
  • Camarones Beach - 44 min walk

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 14 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 388 rooms

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Onsite self parking (MXN 50 per day)

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Beach towels
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Fitness classes on site
  • Golfing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Health club
Working away
  • Business center
  • Conference space
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Assistive listening devices available
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • Cable TV channels
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Krystal Vallarta are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment
  • Onsite live performances
  • Theme parties

Not included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Spa tub
  • Fitness classes on site

Nearby

  • Golfing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby

Krystal Vallarta’s small print

Also known as

  • Krystal Hotel
  • Nh Krystal Vallarta
  • Krystal Vallarta Hotel
  • Krystal Vallarta Resort
  • Krystal Resort
  • Krystal Vallarta Resort
  • Krystal Vallarta Puerto Vallarta
  • Krystal Vallarta Resort Puerto Vallarta
  • Krystal Hotel Vallarta
  • Krystal Vallarta
  • Krystal Hotel Puerto Vallarta
  • Krystal Puerto Vallarta Hotel Puerto Vallarta
  • Krystal Resort Puerto Vallarta
  • Nh Hotel Puerto Vallarta
  • Nh Hotels Puerto Vallarta
  • Nh Krystal Puerto Vallarta

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Optional extras

Self parking costs MXN 50 per day

Breakfast costs between MXN 180 and MXN 300 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Krystal Vallarta

  • Does Krystal Vallarta offer free cancellation for a full refund?
    Yes, Krystal Vallarta does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Krystal Vallarta?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Krystal Vallarta?
    Yes. Self parking costs MXN 50 per day.
  • Is there a pool at Krystal Vallarta?
    Yes, there's an outdoor pool.
  • Are pets allowed at Krystal Vallarta?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Krystal Vallarta?
    You can check in from 3:00 PM - noon. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Krystal Vallarta?
    Yes, there are 3 onsite restaurants. Nearby restaurants include La Vaca Argentina (7-min walk), el oasis Del holi (7-min walk), and Pizzeria La Dolce (7-min walk).
  • Is airport shuttle service offered by Krystal Vallarta?
    Yes, an airport shuttle is available.
  • Is there an onsite casino at Krystal Vallarta?
    No, this resort doesn't have a casino, but Vallarta Casino (3-min drive) is nearby.

Recent reviews

Good 6.8 From 1,047 reviews

Fair 4.0
Really old run down hotel.
Very old run down hotel. Food was really bad. Staff was trying hard to cope with hotel's limitations.
Laura, us3 night family trip
Fair 4.0
Not worth the trip
The air conditioner didn’t work. So it was always hot in the room. The room was nice and clean but the comforter had a duvet over it and Velcro on the top of the blanket that constantly scratched our skin. The grounds of the hotel are very dilapidated with tiles and grout missing from the pool. Would not return.
Rachael, us7 night trip
Poor 2.0
Not worth the price.
Hotel and staff could have been better the food was not good at all i had better at cheaper and smaller hotels for the price of 3 nights was very disappointed i would not stay at this hotel in the future pay a little more and saty at a better place that lives up to there standards.
Roberto, us3 night family trip
Fair 4.0
This property is in a remote area with very little walkable. Some of the reception staff were unhelpful and almost rude with no information given at check in. I would recommend staying in the romantic zone unless you are happy staying in the overcrowded pool.
us4 night trip
Fair 4.0
comida mala
La habitación no servía el control de la televisión. No estaba bien limpia la habitación y la comida en general malísima
Roberto, us1 night business trip
Poor 2.0
not Recomended
Chk in terrible, too much time waiting, room double? When I request king, too much walking, everything too far, maintenance ppl stole my Apple Watch charger
LAURA, us3 night family trip
Fair 4.0
disappointed
What it was promise was not really given , 1 restaurant was open, the rest were close, kid park was close , beach was not as blue what it shows in the picture, we stayed one night and we moved to a different Hotel, swimming pool was small , other swimming pools were empty, NOT HAPPY CUSTOMER
Gonzalo, us5 night family trip
Fair 4.0
My reservation was all wrong was put on a room that was a leaving room had to sleep on a very uncomfortable couch no blankets or pellows were proveded , tried get things resolve with front desk, but they will denied any help of any kind. Over all was a horrible experience. The extras on the reservation
Ricardo, mx1 night family trip
Fair 4.0
Mandatary to wear a bracelet, which they asked you for it every time you walk inside the hotel even though having carrying your room key. It looks like you are coming out of a bar. It’s just unnecessary. And you are not wearing it they check for the contract, ask for an ID making sure you are listed in the room.
Jon, us4 night trip with friends
Good 6.0
The property and amenities are amazing!! Some of the stuff were nice, but others very rude. I felt sometimes discriminated because they would ask me and my friends for bracelets and IDs while local people would walk by with no problems. The food was just ok, the repeat the same thing every day and the juice and smoothies have so much water that it ends up being water with flavor.
DG, us4 night trip with friends

Krystal Vallarta