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All properties in Monterrey, Nuevo Leon, Mexico
1 room, 2 adults

Sheraton Ambassador Hotel

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Elevator
  • Free WiFi
  • Smoke-free property
Av Hidalgo 310 Oriente, Monterrey, NL, 64000, Mexico

4-star hotel with restaurant, near Macroplaza
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Elevator
    • Free WiFi
    • Smoke-free property
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Great place to stay close to everything Feb 14, 2021
  • WonderfullFeb 13, 2021

Sheraton Ambassador Hotel

from P2,099
  • Classic Room, 2 Double Beds, Non Smoking
  • Classic Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 Double Bed, Non Smoking
  • Deluxe Room, 2 Double Beds, Non Smoking
  • Junior Suite, 1 Bedroom, Non Smoking
  • Junior Suite, 1 Bedroom, Non Smoking

What’s around Sheraton Ambassador Hotel


  • In Monterrey Centro
  • Macroplaza - 8 min walk
  • Barrio Antiguo - 8 min walk
  • Santa Lucia Riverwalk - 13 min walk
  • Alameda - 24 min walk
  • Monterrey Institute of Technology - 37 min walk
  • Museo del Obispado - 43 min walk
  • Cintermex - 45 min walk

Getting around

  • General Mariano Escobedo Intl. Airport (MTY) - 26 min drive
  • Padre Mier Station - 6 min walk
  • General I. Zaragoza Station - 6 min walk
  • Fundadores Station - 15 min walk

At a glance

Key facts

Hotel size

  • This hotel has 229 rooms
  • This hotel is arranged over 12 floors


  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed (dogs only)*

  • Restrictions apply*

  • 1 per room (up to 44 lbs)

  • Food and water bowls available


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Onsite self parking (MXN 110 per night; includes in/out privileges)

  • Onsite parking limited

  • Height restrictions apply for onsite parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Room service (during limited hours)
Working away
  • 24-hour business center
  • Number of meeting rooms - 11
  • Conference space
  • Conference space size (feet) - 9688
  • Conference space size (meters) - 900
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Elevator
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Grab bar - near toilet
  • Visual fire alarm
  • Lever door handles
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)

Sheraton Ambassador Hotel’s small print

Also known as

  • Hotel Ambassador Monterrey
  • Sheraton Hotel Monterrey
  • Sheraton Ambassador Hotel Monterrey
  • Sheraton Ambassador
  • Sheraton Ambassador Hotel Hotel
  • Sheraton Ambassador Hotel Monterrey
  • Sheraton Ambassador Hotel Hotel Monterrey
  • Hotel Sheraton Ambassador Monterrey
  • Monterrey Sheraton
  • Monterrey Sheraton Ambassador
  • Sheraton Ambassador
  • Sheraton Ambassador Hotel
  • Sheraton Ambassador Monterrey
  • Sheraton Ambassador Monterrey Hotel
  • Sheraton Monterrey


Breakfast rate categories do not include breakfast for children. A separate breakfast fee may apply to extra persons below 18 years and is payable onsite.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs MXN 110 per night with in/out privileges

Full breakfast is offered for an extra charge of MXN 300 for adults and MXN 150 for children (approximately)

Pets are allowed for an extra charge of MXN 1150 per pet, per stay, plus a one-time cleaning fee of MXN 1330

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sheraton Ambassador Hotel

  • Does Sheraton Ambassador Hotel offer free cancellation for a full refund?
    Yes, Sheraton Ambassador Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Sheraton Ambassador Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Sheraton Ambassador Hotel?
    Yes. Self parking costs MXN 110 per night. Parking spots may be limited.
  • Are pets allowed at Sheraton Ambassador Hotel?
    Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 44 lbs per pet. There's a charge of MXN 1150 per pet, per stay. Food and water bowls are available.
  • What are the check-in and check-out times at Sheraton Ambassador Hotel?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
  • Are there restaurants at or near Sheraton Ambassador Hotel?
    Yes, there's an onsite restaurant. Nearby restaurants include El Nuevo Mundo (3-min walk), Asador La Vaca Argentina (5-min walk), and Las Alitas (5-min walk).
  • Is there an onsite casino at Sheraton Ambassador Hotel?
    No, this hotel doesn't have a casino, but Casino Monterrey (6-min walk) and Casino Jubilee (7-min drive) are both nearby.

Recent reviews

Very good 8.2 From 908 reviews

Good 6.0
Overall good bathroom is small though
Eric Ariel, mx1 night trip
Very good 8.0
Not Sheraton quality
The service, personnel, and general installations were very good, except that I noticed a decline in quality, that is, no toiletries in the bathroom, very few towels. That is not the Sheraton quality anymore.
JOSE, us3 night family trip
Exceptional 10.0
it was very fast & easy, but only one elevator was working & the buttons were broken so besides that everything else was great!
Jose Miguel, us1 night trip
Poor 2.0
They moved to a better room because I wasn’t satisfied near the elevator. In the other room every time I would shower there was a leak in the bathroom And water everywhere, I made a complaint and cleaned it myself I decided to check out a day earlier and got no refund.
Pamela, us2 night family trip
Exceptional 10.0
Excellent stay
The hotel was excellent and the staff was very helpful
federico, us3 night trip with friends
Very good 8.0
Great stay!!!
I had a very easy check in and out. Staff was very helpful and polite. I used late the check out and it went really well. Breakfast was included and it was very delicious. Jaime, the server, was very nice and attentive. Also, the other server at the time and the hostess. Location is great. I will keep coming in the future.
Ruth, us1 night trip
Good 6.0
Considering the brand name, we were a bit disappointed with the room. It was a dark, interior room in a fairly old building. Service was good. Because of pandemic, not many guests. Couldn’t we have gotten a better room then? Breakfast was included and decent.
Erik, us1 night romance trip
Fair 4.0
Lack of maintenance for a High class hotel !!!
No TV signal. When I call the front desk I was told cable technician will take a coue hours to repair. This happen about 8:00 pm. I Turned on TV afain about 1:30 am Still not working. Shower door did not stay close!!!
Mario S, us1 night family trip
Good 6.0
I don’t like the parking We pay for every day and is not accessible parking lot. And don’t have housekeeping in the weekend.
us3 night business trip
Very good 8.0
Some miscommunication about the way how to get the room clean and get more towels/shampoo and other things in the room Due to covid rules
Dan, us1 night romance trip

Sheraton Ambassador Hotel