Sandman Hotel & Suites Kelowna

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Pool
Indoor pool
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Overview of Sandman Hotel & Suites Kelowna

Sandman Hotel & Suites Kelowna

3.0 star property
3-star hotel in Kelowna with indoor pool and bar/lounge

6.8/10 Good

1,010 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
Map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Spa tub
  • Room service
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Front desk safe
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Dilworth Mountain Estates
  • Kelowna General Hospital - 9 min drive
  • Okanagan Lake - 10 min drive
  • UBC-Okanagan - 11 min drive

Getting around

  • Kelowna Intl. Airport (YLW) - 12 min drive
  • Penticton, BC (YYF-Penticton Regional) - 65 min drive

About this property

Sandman Hotel & Suites Kelowna

3-star eco-friendly hotel in the heart of Dilworth Mountain Estates
Take advantage of dry cleaning/laundry services, a bar, and a gym at Sandman Hotel & Suites Kelowna. For some rest and relaxation, visit the hot tub. Enjoy a meal at the two onsite restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour business center.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self parking
  • Cooked-to-order breakfast (surcharge), coffee/tea in the lobby, and smoke-free premises
  • A 24-hour front desk, ATM/banking services, and multilingual staff
  • Guest reviews give good marks for the central location and helpful staff
Room features
All guestrooms at Sandman Hotel & Suites Kelowna feature perks such as premium bedding and air conditioning, as well as amenities like free WiFi and safes. Guest reviews speak well of the clean, comfortable rooms at the property.
More amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with cable channels
  • Wardrobes/closets, recycling, and video-game consoles

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 220 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 4 PM - midnight
  • Express check-in/out
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed*

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–1:00 PM
  • 2 restaurants
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)

Traveling with children

  • Children stay free

What to do

  • Personal watercraft (motorized)
  • Free use of nearby fitness center
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Downhill skiing nearby
  • Water skiing nearby
  • Snowboarding nearby

Working away

  • 24-hour business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Spa tub

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking

Languages

  • English

Room amenities

Be entertained

  • Video-game console
  • Television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Recycling

Special features

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Breakfast costs between CAD 10 and CAD 25 per person (approximately)

Pets

  • Pets are allowed for an extra charge of CAD 15 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and mobile payments. Cash is not accepted. 

Mobile payment options include: Google Pay and Apple Pay.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Frequently asked questions

Does Sandman Hotel & Suites Kelowna offer free cancellation for a full refund?
Yes, Sandman Hotel & Suites Kelowna does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sandman Hotel & Suites Kelowna?
As of 19 August 2022, prices found for a 1-night stay for 2 adults at Sandman Hotel & Suites Kelowna on 29 August 2022 start from P9,193, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sandman Hotel & Suites Kelowna?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sandman Hotel & Suites Kelowna?
Yes, there's an indoor pool.
Are pets allowed at Sandman Hotel & Suites Kelowna?
Yes, pets are welcome. There's a charge of CAD 15 per pet, per night.
Is parking offered on site at Sandman Hotel & Suites Kelowna?
Yes, there's free self parking.
What are the check-in and check-out times at Sandman Hotel & Suites Kelowna?
You can check in from 4 PM - midnight. Check-out time is 11 AM. Express check-out is available.
Is there an onsite casino at Sandman Hotel & Suites Kelowna?
No, this hotel doesn't have a casino, but Lake City Casino (9-min drive) is nearby.
What is there to do at Sandman Hotel & Suites Kelowna and nearby?
Have fun with nearby winter activities like cross-country skiing, snowboarding, and snowmobiling, and in warmer months enjoy a round of golf at the nearby golf course. Enjoy a relaxing soak in the spa tub and an invigorating swim in the indoor pool. Sandman Hotel & Suites Kelowna also has a fitness center.
Are there restaurants at or near Sandman Hotel & Suites Kelowna?
Yes, there are 2 onsite restaurants. Nearby restaurants include White Spot (4-min walk), Tokyo 1 (5-min walk), and The Keg (6-min walk).
What's the area around Sandman Hotel & Suites Kelowna like?
Sandman Hotel & Suites Kelowna is in Dilworth Mountain Estates, a short 1-minute walk from Columbia Mountains and 6 minutes' walk from Orchard Park Mall. The local area is considered central as well as being good for shopping.

Overall score and ratings

6.8

Good

6.9/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.5/10

Property conditions & facilities

6.8/10

Eco-friendliness

8/10 Very Good

Housekeeping manager was most helpful and pleasant.
Denielle, 2-night trip
Verified Hotels.com guest review

6/10 Good

Md Abdullah Al, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mario, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Angelo, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Good customer service.
The room wasn’t very clean & the beds were super saggy, but customer service was great.
1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Nice hotel
The first room i was booked into was very dark with no window and felt more like a cell. After asking a few times, the ladies at the front desk found me another room with a big external facing window. Big difference! I am greatful they were able to switch rooms for me. The beds are comfortable, rooms clean with nice bathrooms. The fitness center was great with benches and free weights. Close to a park and farmers market.
4-night trip
Verified Hotels.com guest review

4/10 Fair

The pool was so dirty other travellers were writing nasty messages in the scum on the side of the pool like toilet bowl, diarrhea ,etc. Only reason I went in is because my mother hasn’t been in a pool for years , this is why I looked for a hotel with pool. The carpets are so dirty ,and you can draw on the walls in the dust ..I will never stay their again ..
1-night family trip
Verified Hotels.com guest review

2/10 Poor

Yadwinder Singh, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Disappointed
Small,dark room. Not worth what we paid.
1-night trip
Verified Hotels.com guest review

2/10 Poor

Not a great stay.
Booked for 2 nights. arrived & were given rm107. Downstairs & into a basement like area. The door looked like it should be on a garage & not a hotel room. We opened the door to warm air rather than cool AC air on a 37c Kelowna day. We tried to turn the AC up but it was either locked or broken. The room was not inviting at all. Charcoal wallpaper, dark carpets & one ceiling light & one lamp. We had just been at the beach all day so we all took showers. There was a bathroom fan. It seemed to be working as I could hear it. But the fan didn’t do anything for the condensation. It was dripping from the ceiling. We left for the evening. Left the AC on and fan on in the bathroom. We came back about 4 hours later. The room was no cooler & the bathroom was still very wet from the condensation. I went to the front desk to ask for a different room. At that time there wasn’t any. She said there would availability in the morning. We had an uncomfortable hot sleep. Next morning I went to the front office. They said my luggage would be moved to another room. Ready around 3-4 pm. We left for the day & came back around 5. To my shock the manager said my stuff had not been moved because they were sold out. I continued my conversation at reiterated that I would not spend another night in 107. AC hardly works, bathroom doesn’t have ventilation, the ceiling was bubbling and my wife found black mold on the tub baseboards. After 20 mins a room was found. Not a great stay.
Katherine, 2-night family trip
Verified Hotels.com guest review