The hotel looks modern and despite a language barrier the staff seemed nice. There was a mosque opposite the hotel and a prayer room inside the hotel for you to pray in. There is also a Bin Dawood supermarket within walking distance for groceries/ food/ household items.
The free hotel shuttle service only takes you to the Jamarat bus station, from there you have to queue and pay for a bus to the haram, and then also catch a bus back to the station. There is no clear information on what times the hotel shuttle service operates. Travelling as a family sometimes meant waiting a long time or even catching a taxi instead.
The rooms are a little small with hardly any space to even pray in as there is just enough space to stand between the beds and walls.
The hotel wifi was temperamental and would either be very slow or disconnect. Luckily we had enough mobile data so we dudnt have to rely on this.
Hotel room service was poor for a 4 star hotel as we had to ask for the bins to be emptied and the room to be cleaned. There only seemed to be one person cleaning the rooms on our floor. A lot of rooms left used towels and rubbish bags outside the room for it to be collected.
Due to the hassle and the time of getting to the Haram from this hotel, I would not stay here again.