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Room options

View all photos for Double Room

Premium bedding, in-room safe, individually decorated

Double Room

  • 23 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Triple Room

Premium bedding, in-room safe, individually decorated

Triple Room

  • 23 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Basic Quadruple Room

Premium bedding, in-room safe, individually decorated

Basic Quadruple Room

  • 23 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Family Suite

Premium bedding, in-room safe, individually decorated

Family Suite

  • 46 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Room

Premium bedding, in-room safe, individually decorated

Superior Room

  • 23 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

At a glance

Hotel size

  • 611 rooms

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Couples wishing to share a room must provide proof of marriage

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Free offsite parking nearby

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Coffee shop
  • Room service (late night)

Working away

  • 24-hour business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Romance packages

Facilities

  • Safe-deposit box at front desk

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Raised toilet seat
  • Low-height counter/sink
  • Low-height bed
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Wheelchair-width doorways

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • Individually furnished and decorated

Freshen up

  • 2 bathrooms
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Reviews

7.8

Good

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Poor

Muhammad, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel locations is very good for shopping like Bin Daood and General street plaza and restaurants like Alromansia. The hotel have shuttle 24/7 to Harm. Thanks to all staff at the hotel for great job and special thanks to Aza in front desk for hard work.
mouz a, 1-night family trip
Verified Expedia guest review

2/10 Poor

Location is not good, constructions work cross the street is too loud. Bad costumer service
Abdulwahab, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Hafizur, 10-night trip
Verified Expedia guest review

10/10 Exceptional

Bilkis, 18-night trip
Verified Expedia guest review

2/10 Poor

Should clean too daily and change towels
Syed, 3-night family trip
Verified Expedia guest review

2/10 Poor

I STRONGLY DON’T recommend this hotel.
People and service are good, but I strongly don’t recommend this hotel. The hotel is not clean. The room price doesn’t match the quality of the room as compared to the hotels that come as the same price globally.
Younes, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Staff are very professional
Omar, 10-night family trip
Verified Expedia guest review

4/10 Fair

The hotel looks modern and despite a language barrier the staff seemed nice. There was a mosque opposite the hotel and a prayer room inside the hotel for you to pray in. There is also a Bin Dawood supermarket within walking distance for groceries/ food/ household items. The free hotel shuttle service only takes you to the Jamarat bus station, from there you have to queue and pay for a bus to the haram, and then also catch a bus back to the station. There is no clear information on what times the hotel shuttle service operates. Travelling as a family sometimes meant waiting a long time or even catching a taxi instead. The rooms are a little small with hardly any space to even pray in as there is just enough space to stand between the beds and walls. The hotel wifi was temperamental and would either be very slow or disconnect. Luckily we had enough mobile data so we dudnt have to rely on this. Hotel room service was poor for a 4 star hotel as we had to ask for the bins to be emptied and the room to be cleaned. There only seemed to be one person cleaning the rooms on our floor. A lot of rooms left used towels and rubbish bags outside the room for it to be collected. Due to the hassle and the time of getting to the Haram from this hotel, I would not stay here again.
Verified Expedia guest review

10/10 Exceptional

Great
Mazen, 2-night trip
Verified Expedia guest review