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Orchid House Tulum

3.5 star property
Beach hotel with restaurant, near Tulum National Park

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Orchid House Tulum

Terrace/patio
Living area
Down comforters, in-room safe, iron/ironing board, free WiFi
Restaurant
Terrace/patio

Overview of Orchid House Tulum

9.0

Superb

Property highlights

  • Restaurant
  • Bar
  • Spa
  • Air conditioning
  • Free WiFi
  • Parking available
Map
Aldea Zama, Calle Kinich Na, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • Private beach
  • Restaurant and bar/lounge
  • Breakfast available
  • Free beach club nearby
  • Spa tub
  • Beach bar
  • Pool bar
  • Room service
  • Spa services
  • Airport shuttle
  • Terrace
Feel at home
  • Garden
  • Terrace
  • Daily housekeeping
  • In-room climate control (air conditioning)
  • Dry cleaning/laundry service
  • Limited onsite parking

Room options

View all photos for Deluxe Double Room

Living area

Deluxe Double Room

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jungle Suite w/private bathtub

Down comforters, in-room safe, iron/ironing board, free WiFi

Jungle Suite w/private bathtub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Villa, 4 Bedrooms (Casa Xelva, private pool and jacuzzi)

Living area

Family Villa, 4 Bedrooms (Casa Xelva, private pool and jacuzzi)

  • 250 sq m
  • Sleeps 12
  • 6 King Beds

View all photos for Garden Suite w/private bathtub

Down comforters, in-room safe, iron/ironing board, free WiFi

Garden Suite w/private bathtub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool)

Living area

Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool)

  • 240 sq m
  • Sleeps 6
  • 1 King Bed and 4 Double Beds

View all photos for Superior Quadruple Room

Down comforters, in-room safe, iron/ironing board, free WiFi

Superior Quadruple Room

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Villa, 3 Bedrooms, Concierge Service (Villa Cattleya, private pool)

Down comforters, in-room safe, iron/ironing board, free WiFi

Family Villa, 3 Bedrooms, Concierge Service (Villa Cattleya, private pool)

  • 240 sq m
  • Sleeps 8
  • 1 King Bed and 4 Double Beds

View all photos for Orchid Suite

Down comforters, in-room safe, iron/ironing board, free WiFi

Orchid Suite

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Master Luxury Suite w/private bathtub 2nd Floor

Down comforters, in-room safe, iron/ironing board, free WiFi

Master Luxury Suite w/private bathtub 2nd Floor

  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

About this area

What's nearby

  • Tulum National Park - 2 min drive
  • Las Palmas Public Beach - 7 min drive
  • Tulum Beach - 11 min drive
  • Playa Paraiso - 12 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Gran Cenote - 9 min drive
  • Sian Ka'an Biosphere Reserve - 13 min drive
  • Soliman Bay - 24 min drive
  • Xel-Há Park - 17 min drive
  • Dos Ojos Cenote - 30 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 48 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Taqueria Honorio - 19 min walk
  • Antojitos la Chiapaneca - 4 min drive
  • Kay Nah - 18 min walk
  • La Gloria de Don Pepe - 17 min walk
  • Los Tacos de Canasta - 17 min walk

About this property

Orchid House Tulum

Placing you within a 15-minute drive of Tulum Mayan Ruins and Tulum Beach, Orchid House Tulum offers an airport shuttle (available 24 hours) for USD 240 per vehicle. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. Other features include a beach bar, a spa tub, and a snack bar/deli. Fellow travelers say good things about the room service.

Languages

English, Spanish

Sustainability

Sustainability practices

Garden
Bicycle rentals
This information is provided by our partners.
Learn more about properties’ sustainability practicesOpens in a new window

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 10 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 10:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking limited
  • Free offsite parking within 10 ft
  • Street parking available

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Private beach access
  • Free beach club nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Bicycle rentals

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Spa services
  • Spa tub

Accessibility

  • Lowered electrical outlets in bathroom
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Down comforter
  • Bed sheets provided

Freshen up

  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Freezer
  • Blender

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 15 for adults and USD 25 for children
  • Airport shuttle service is offered for an extra charge of USD 240 per vehicle (return, maximum occupancy 4)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Noise-free guestrooms cannot be guaranteed.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

Orchid House Tulum Hotel
Orchid House Tulum Hotel
Orchid House Tulum Tulum
Orchid House Tulum Hotel Tulum

Frequently asked questions

Does Orchid House Tulum offer free cancellation for a full refund?
Yes, Orchid House Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Orchid House Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Orchid House Tulum?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Orchid House Tulum?
Yes. Parking spots may be limited.
Is airport shuttle service offered by Orchid House Tulum?
Yes, an airport shuttle is available. The charge is USD 240 per vehicle return.
What are the check-in and check-out times at Orchid House Tulum?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at Orchid House Tulum and nearby?
Orchid House Tulum has a spa tub and a picnic area, as well as a garden.
Are there restaurants at or near Orchid House Tulum?
Yes, there's an onsite restaurant.
What's the area around Orchid House Tulum like?
Orchid House Tulum is a short 15-minute walk from Tulum National Park and 17 minutes' walk from Dos Aguas Park.

Reviews

9.0

Superb

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Our stay at the Orchid House was top notch. The Swim up bar and restaurant are a 5-star experience. The property is absolutely stunning. The concierge service was responsive and helpful. You can’t go wrong staying at this location.
Quenisha Davis, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great location, beautiful property, and nice staff. Highly recommend!
Verified Expedia guest review

10/10 Exceptional

anuradha, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Staff was very nice. This property is peaceful with lots of nature around. Would stay here again for sure.
Juan, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Very relaxing environment. Felt like it was raining every day when I woke up because of the waterfall in the downstairs pool. Very friendly staff. Close to all we needed.
William, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The experience of stepping into the hotel was like walking into a jungle, but with all of the comforts of home. Every space was thoughtfully crafted, the staff were very kind and helpful, and our stay was perfectly relaxing.
Andrea, 2-night romance trip
Verified Expedia guest review

8/10 Very Good

Cute boutique hotel. Suite was beautiful. Hotel could use newer sheets. Stain on them. Even when they swapped them every day, still had different stain. Smelled clean. Maids even folded and organized our things one day. Extra bed comforters was rip/torn. Water wasn’t really hot. Toilet wasn’t flushing properly. Unfortunately for us they was doing construction right above us during our stay. They was fixing roof top eating. Food was ok. Massages were good. Staff was extremely nice and helpful. Little confusing driving in and out. Wrong turn and you hit dirt roads. Amazing Japanese restaurant .3 miles away walking distance. many eating area close by. Downtown Main Street was close. Close to beach. Would recommend. Overall decent for price we paid. Few Better spots close by. More expensive. Suite worth upgrade
Johnny, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Mario, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing hotel very clean and the people there were real helpful never had any issues will definitely use again amazing experience
Silvio, 3-night family trip
Verified Expedia guest review

4/10 Fair

I booked 1 room at Orchid beach house and a different room by accident at orchid house. The property managers were not willing to work with my family and I to have both rooms in one place and the rooms are not refundable. Rooms were a bit small. Staff was nice. No breakfast included and food was overpriced.
Walter Roman, 4-night family trip
Verified Expedia guest review