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Orchid House Tulum

Photo gallery for Orchid House Tulum

Reception
Private beach nearby, white sand, beach bar
Pool
Pool
Terrace/patio

Overview of Orchid House Tulum

Orchid House Tulum

3.5 star property
3.5-star beach hotel with restaurant, near Tulum National Park

9.0/10 Superb

77 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Refrigerator
  • Spa
Map
Aldea Zama, Calle Kinich Na, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • Private beach
  • Restaurant and bar/lounge
  • Breakfast available
  • Free beach club nearby
  • Spa tub
  • Beach bar
  • Pool bar
  • Room service
  • Spa services
  • Airport shuttle
  • Terrace
For families
  • Cookware, dishware, and utensils
  • Garden
  • Terrace
  • Daily housekeeping
  • In-room climate control (air conditioning)
  • Dry cleaning/laundry service

Room options

About this area

What's nearby

  • Tulum National Park - 2 min drive
  • Playa Paraiso - 8 min drive
  • Tulum Beach - 8 min drive
  • Tulum Mayan Ruins - 16 min drive
  • Gran Cenote - 9 min drive
  • Sian Ka'an Biosphere Reserve - 29 min drive

Getting around

  • Airport shuttle (surcharge)

Restaurants

  • El Vegetariano - 18 min walk
  • La Parrillada - 18 min walk
  • Batey - 18 min walk
  • Le Bistro - 18 min walk
  • El Milagrito - 19 min walk

About this property

Orchid House Tulum

Placing you 3 mi (4.8 km) from Playa Paraiso and 3.2 mi (5.1 km) from Tulum Beach, Orchid House Tulum offers an airport shuttle (available 24 hours) for USD 240 per vehicle. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. A beach bar and a spa tub are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers like the room service and helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 10 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 10:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking limited
  • Free offsite parking within 10 ft
  • Street parking available

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Private beach access
  • Free beach club nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Spa services
  • Spa tub

Accessibility

  • Lowered electrical outlets in bathroom
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Down comforter
  • Bed sheets provided

What to enjoy

  • Yard
  • Individually decorated

Freshen up

  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Full-sized refrigerator/freezer
  • Freezer
  • Microwave
  • Oven
  • Cookware, dishes, and utensils
  • Blender

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of USD 15 for adults and USD 25 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 240 per vehicle (roundtrip, maximum occupancy 4)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Orchid House Tulum Hotel
Orchid House Tulum Hotel
Orchid House Tulum Tulum
Orchid House Tulum Hotel Tulum

Frequently asked questions

Does Orchid House Tulum offer free cancellation for a full refund?
Yes, Orchid House Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Orchid House Tulum?
As of December 1, 2022, prices found for a 1-night stay for 2 adults at Orchid House Tulum on December 15, 2022 start from P 7,587, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Orchid House Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Orchid House Tulum?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Orchid House Tulum?
Yes. Parking spots may be limited.
Is airport shuttle service offered by Orchid House Tulum?
Yes, an airport shuttle is available. The charge is USD 240 per vehicle roundtrip.
What are the check-in and check-out times at Orchid House Tulum?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at Orchid House Tulum and nearby?
Orchid House Tulum has a spa tub and a picnic area, as well as a garden.
Are there restaurants at or near Orchid House Tulum?
Yes, there's an onsite restaurant.
Does Orchid House Tulum have any outdoor private spaces?
Yes, every room features a yard.
What's the area around Orchid House Tulum like?
Orchid House Tulum is located a short 15-minute walk from Tulum National Park. Travelers say this hotel is in a good location.

Overall score and ratings

9.0

Superb

9.3/10

Cleanliness

9.4/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

9.1/10

Eco-friendliness

10/10 Exceptional

I came to this hotel to celebrate my birthday with my boyfriend in August 2022. It was a great experience. The place is beautiful, calm ,and relaxed. The staff was very nice and friendly. The food was a. Overall. Great experience. Angela Gomes
Angela Sofia, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Some of the best service I have ever experienced. They truly cared about us and responded 24/7. I would stay here all the time if I could!
Anne, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

It was a great experience. Everyone was nice and welcoming.
Elivd, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Cute place, must rent a moped or bike or 4-wheeler to get around
Josh, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Good experience
We had a good experience at Orchid House Tulum. It was a beautiful hotel and the service was generally good. We would have liked some orientation on arrival, for example how to get to the beach, how much taxis would cost, and where to buy groceries locally.
5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Simon, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

We stayed in the family suite and it was breathtaking! 2 of the 5 nights there was a problem with the WIFi and power but service was restored once reported.
Maria, 5-night trip
Verified Travelocity guest review

10/10 Exceptional

I loved the natural look and natural material use of everything. Bamboo, wood, stone, etc. The plants and jungle feel of the hotel was beautiful and such a neat experience.
April, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jungle paradise
We absolutely loved our stay at Orchid House. The architectural design of the hotel was amazing incorporating its natural surroundings into the design. A hidden paradise nestled amongst the trees. The pool bar on the first floor was was an experience in itself and the staff at the hotel were really friendly and helpful. The food was outstanding in both presentation and taste. We wouldn't hesitate to visit Orchid House again.
Dominic, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Unfortunately they are building next door with a start time of 7am with music blaring and smoking. There is no where to go without taking a taxi. I would definitely rent a car or moped next time to get around
amy, 2-night family trip
Verified Expedia guest review