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All properties in Almaty, Almaty Province, Kazakhstan
1 room, 2 adults

Novotel Almaty City Center, Almaty, Kazakhstan

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Free WiFi
  • Dry cleaning/laundry service
Dostyk Avenue 104 A, Almaty, A25D5Y3, Kazakhstan

4-star hotel with spa, near Colibri
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Connecting/adjoining rooms available
    • Free WiFi
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • I only stayed 3 nights. Not 11 nights. I need my refund processed.Apr 6, 2020
  • The Novotel hotel, Almaty is modern and clean, and the staff were very professional,…Mar 18, 2020

Novotel Almaty City Center, Almaty, Kazakhstan

from P3,360
  • Standard Room, 1 Queen Bed
  • Standard Room, 2 Twin Beds
  • Superior Double Room, 1 Double Bed

What’s around Novotel Almaty City Center, Almaty, Kazakhstan

Landmarks

  • Heart of Almaty
  • Colibri - 5 min walk
  • Dostyk Plaza - 14 min walk
  • National Museum of Kazakhstan - 15 min walk
  • Almaty Opera House - 22 min walk
  • Zenkov Cathedral - 30 min walk
  • Almaty Central Stadium - 39 min walk
  • Almaty Tower - 2.5 mi / 4 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 26 min drive
  • Almaty Station - 14 min drive
  • Almaly - 24 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 190 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 2:00 PM-11:30 PM
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one *

Travelling with others

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets stay free (dogs and cats only)

  • Restrictions apply *

  • 1 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Free self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Sauna
  • Playground on site
  • Bicycle rentals nearby
  • Ecotours nearby
Working away
  • Number of meeting rooms - 6
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Luggage storage
  • Porter/bellhop
Facilities
  • Year Built - 2018
  • Elevator
  • ATM/banking
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Bathroom emergency pull cord
Languages Spoken
  • English
  • French
  • German
  • Russian
  • Turkish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, In Balance. Services include massages. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Le Resto - This restaurant specializes in local and international cuisine. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Lobby Bar - This lobby lounge serves light fare only. Open daily.

Novotel Almaty City Center, Almaty, Kazakhstan’s small print

Also known as

  • Novotel Almaty City Center Opening December 2018 Hotel
  • Novotel Almaty City Center (Opening December 2018)
  • Novotel Hotel
  • Novotel
  • Novotel Almaty City Center
  • Novotel Almaty City Center Hotel
  • Novotel Almaty City Center Almaty
  • Novotel Almaty City Center Hotel Almaty
  • Novotel Opening December 2018 Hotel
  • Novotel Almaty City Center Opening December 2018
  • Novotel Almaty City Center Hotel
  • Hotel Novotel Almaty City Center Almaty
  • Almaty Novotel Almaty City Center Hotel
  • Hotel Novotel Almaty City Center
  • Novotel Almaty City Center Almaty

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of KZT 4600 per person (approximately)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Novotel Almaty City Center, Almaty, Kazakhstan

  • Does Novotel Almaty City Center offer free cancellation for a full refund?
    Yes, Novotel Almaty City Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Novotel Almaty City Center?
    Yes, there's free self parking.
  • Is there a pool at Novotel Almaty City Center?
    Yes, there's an indoor pool.
  • Are pets allowed at Novotel Almaty City Center?
    Yes, cats and dogs stay free, with a limit of 1 per room.
  • What are the check-in and check-out times at Novotel Almaty City Center?
    You can check in from 2:00 PM to 11:30 PM. Check-out time is noon.
  • Are there restaurants at or near Novotel Almaty City Center?
    Yes, there's an onsite restaurant that serves local and international cuisine.
  • Is airport shuttle service offered by Novotel Almaty City Center?
    Yes, an airport shuttle is available.
  • What is there to do near Novotel Almaty City Center?
    Recommended spots to visit include Colibri (5-min walk) and Dostyk Plaza (14-min walk), along with National Museum of Kazakhstan (15-min walk) and Almaty Opera House (1.1 mi).

Recent reviews

Fabulous 8.8 From 28 reviews

Exceptional 10.0
My regular Almaty hotel now
My new regular hotel stay when in Almaty, consistent service n good amenities and food. Stable Net n friendly staff
gb2 night business trip
Exceptional 10.0
My stay here was very comfortable - the staff at front desk were helpful, the hotel was clean, the rooms very nice and clean. The breakfast was impressive - loads to choose from - even vegan options (soya milk, and lots of fruits, good bread, olive oil etc). The only issue I had was with the spa - it was being cleaned for most of my visit, and when they opened the staff were not 100% helpful, I asked for a massage and they couldn't get hold of their staff to confirm, the staff member was around 10 min late etc. However when I actually had the massage, it was super.
Meiju, gb6 night business trip
Very good 8.0
Awesome new hotel near city centre
Location: perfect in City Centre with Dosyk Mall 15 mins walk Net: As a business traveller, I would rate as max 6.5/10 as did get lost connectivity quite a number of times, would be great if they can improve this Bfast: Apart from work station (egg) which does not have a hood to absorb ventilation, spread was generous and tasty but just an issue as biz traveler with clothes smelling before we start the day Room: Brilliant size, good movie channels, toilet well cleaned, pillows had two kind depending on preference Taxi: fairly affordable taxi service to aport at 5K Tenge one way and takes max 25 mins less there is traffic Definitely would stay again despite a couple of hiccups Just 20M away is Cable Car ride to a scenic view
gb3 night business trip
Exceptional 10.0
Truly customer centered
The staff were absolutely wonderful. We had a very nice conversation with a number of the staff. They were always super helpful and seemed always willing to help and offer suggestions/help when needed.
Joshua, hk7 night trip with friends
Fair 4.0
The room allocated is not ideal.
Room door was spoilt and aircon was not working.
sg1 night trip with friends
Very good 8.0
Hotel's service is good
Value for money. Had a comfortable room with good view. Staff was friendly.
sg2 night trip with friends
Very good 8.0
Value for money
Initially was given a room very near the lift lobby hence requested for a change. Staff was kind enough to change it immediately. Room is new and clean. Hotel is near to many places of interests, restaurants and shopping malls.
sg2 night trip with friends

Novotel Almaty City Center, Almaty, Kazakhstan

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