2/10 Poor
December 9, 2022
Poor management and service - Took advantage of $
Management and customer service was extremely poor and did not try to resolve my issues during my stay. I had booked the most expensive deluxe suite with balcony for 3 nights and when I showed up, they downgraded me and told me the room was not available for the first night, which was extremely frustrating and ended up costing me an extra half a day to wait for move all my belongings to another room in the middle of my trip. Also, the WiFi never worked, but throughout my stay they did nothing to fix this and just kept telling me it is being looked into. I wasn't able to do any work over the three days, which cost me more money to go out and work from cafes. With both of these issues, they only offered to give me about a $35 discount on my first night instead of a discount for the entire stay and refused to negotiate on this. I spent $1500 on this stay where I didn't get the room I booked, didn't have WiFi, and lost time and was offered a ridiculous $35. Customer Service did nothing to help and just made excuses all week.... Would not stay here again!
Michael
Michael, 3-night business trip
Verified Hotels.com guest review